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post #4 of Old 07-15-2015, 08:32 AM
FordIVTteam
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Join Date: Dec 2013
Posts: 626
Hi debsabourin13,

Which phone and SYNC system do you have:

How to identify your SYNC version | Official Ford Owner Site

Let me know when you get a chance, and we'll troubleshoot this.

Rebecca

FORD IN-VEHICLE TECHNOLOGY TEAM

p: 800.392.FORD (Prompts 1 then 3)
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