MyFord Touch Problems? Consider this "Reboot" Workshop... - Ford Tech Lane
I may try this if dealership gives me the " I cannot replicate the issue, routine"
Since the introduction of MyFord Touch more than a year ago, some owners have experienced issues with the system. Although not an “overall fix-it solution” there is at least one way to help reset the system and get it back on track to functioning better.
This is a general system “reboot.” This procedure varies from what is suggested in the Owner’s Manual, but it accomplishes the same thing. Both procedures require the owner to open things up to remove and replace things… but with this process, it seems a little easier to do.
I work with people every day with the Ford Sync system. I have discovered there are a number of people with issues with their Ford MyFord Touch system. The MyFord Touch was offered in some of the 2011 and 2012 Edge, Explorer and some Focuses. The system uses Bluetooth to allow your phone to “project” its functions through the vehicle. Bluetooth is what it is, it’s a low power short range way to connect devices wirelessly. Often the system can get out of phase and cause connection problems. Here’s what you can do to set things back to normal…
The “Reboot” Procedure: With your vehicle off, open the hood. Loosen the bolt holding the black battery cable clamp assembly and remove it from the battery for about one minute or more. Then replace it and retighten the clamp. Close the hood.
Return to your vehicle and start it up. Let the vehicle run for at least four or five minutes. You may see the MyFord Touch screen show the a progress screen showing that the system is “rebooting.” Allow the reboot procedure to finish and let the system runs for a few minutes to make sure everything comes back “online.” This reboots the electrical system from factory specs. Turn off the vehicle again, open the door (this completely powers down the vehicle) and then restart the vehicle. Within a new minutes the system should be functioning normally again. Of course, if this process doesn’t work, then please, go visit your Ford or Lincoln Service Department.
The MyFord or MyLincoln Touch system uses an interface module that works kinds of like an automated traffic signal light. It tries to let the onboard computer receive and send commands between the voice system to the various “departments” (such as phone, media, navigation, climate, Sirius and so on). Sometimes the touch screen moves at such a slower rate that it causes the system to slow down or “freeze.” A “freeze” results in a black screen as the system tries to self-reboot. This is why the manual “reboot” with the battery cable helps.
The alternate “Reboot” Procedure: As described in many online Forums, this process calls for you to turn off the vehicle, find the fuse box, and (refer to the manual please) remove the fuse for the MyFord Touch/Sync system, and, after a short while, replace the fuse, close up the fuse box and restart the vehicle. I would check with the syncmyride.com website before attempting this procedure. Briefly removing the black battery cable clamp is an alternate way to reboot as compared to “pulling the fuse.” Of course, it is highly recommended for an owner to visit their ford or Lincoln Service Department.
Doing the manual reboot (by temporarily removing the black battery cable clamp) may result in the radio resetting to AM, or the clock resetting to 12:00, but those items can be easily reset. Just go to the Menu button to find and reset the clock information.
Ford has been conducting the beta test for the software system upgrade since mid-Dec. 2011. In the next few months all MyFord Touch and MyLincoln Touch owners will receive a USB drive with instructions on reinstalling the operating system. For those with the SD card based navigation system, you will get a new SD card as well (since the upgrade affects interfacing with the navigation system). Owners can do the self-installation, or take the material to their Ford or Lincoln dealer to do the installation.
I briefly used the beta test and found that the graphics are easier to read, the voice system seems to work more easily and the touch screen interaction is way, way better. So look for a better solution coming to your dashboard soon.