Welcome to the forum ! And congrats on your 'new to you' Escape !
A bit more info might help someone hone-in on help for your situation ....
Just to confirm - your '13 Titanium has the 8" My Ford Touch screen with Sony sound system, is that correct?
What SYNC software update version is installed?
Exactly what phone brand/model are you using?
Have you had a chance to check this with a totally different phone to see if it has the same issue?
When you try to adjust the volume .... is that done while the other party is speaking using the steering wheel volume control, or if not, exactly how are you trying to increase the volume?
Have you tried increasing the volume using the dashboard main volume knob while the other party is speaking?
'14 Escape SE 2.0 FWD (25 Sep 13 build); 201A SE Convenience Package; Power Liftgate; Leather Comfort Package; Oxford White on Med Light Stone Leather (SYNC 2 w/8" MFT screen)
I love my hard-working '05 F-150 XLT 5.4 V8 trailer-towing truck, too !
Help us help you - what is your year, engine, drivetrain, trim and SYNC version?
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