I apologize if this is a repeat post or if this is the wrong forum to post in. I am a first time poster on this forum and joined (unfortunately) for bad reasons. I will try to give as much information as possible in hopes that someone out there can help point me/us in the right direction.
My (6 months pregnant) girlfriend/fiancee recently bought a brand new 2014 Ford Escape Titanium three weeks ago (first week or so of March). The car had ~200 miles on it when she drove it off the lot.
1st incident: Everything was fine until a week later after stopping to grab a bite to eat, the car would not start. We would hear a click click click and nothing. Everything would power on internally and externally. Keyfob had plenty of juice (could unlock/lock the car from far away). The screen would say "press brake to start" as it normally would, but nothing we did would start the car. Remote start failed, powering off and back on would not work, nothing worked. The brake pedal at this point was hard as a rock and even me putting all my weight on it couldn't get it to move. The car was definitly in park and the brake pedal was again, hard as rock. We tried looking in the manual and followed the "if car does not start" section, to no avail.
We called roadside and they sent someone to jump the car. Which I knew wouldn't work, but hey, you never know. This too failed and forced us to tow the car to the dealership. Once there, the problem magically went away and after having the car for a couple days, sent her back home saying "we couldn't find anything".
2nd incident: Two/three weeks later (March 28th) She was visiting a friends house when the problem arose again. Her friends' friend was able to mash on the brake and finally get it to start after 20+ min of nothing. She managed to get the entire incident on video to take the dealership to show exactly what was happening (very smart on her part
3rd incident: Three days later (today, March 31st) Same thing, leaving to come home, car will not start, brake tighter than normal, nothing she can do will make the car start. She is having roadside tow the car to the nearest dealership (she is in NY visiting family).
At this point, I don't know what to do. I'm having her fill out a NHTSA report just in case something happens on the road and to make an official record of this for use later. The car is BRAND NEW and should not be having these issues. The reason we got the car is for her (and our future kid) to be safe. Clearly, this isn't working out like we had hoped.
Does anyone have any ideas or things to mention for when she goes to the dealership? Anyone have any similar experiences? This is my/our first experience with Ford's and I have to say I'm not very impressed.
Edit: Just remembered a few things of note. When the guy came to jump the car for the 1st incident, the battery was at 1/2 to 3/4 charge, which is more than enough to start a car (although why a new car is already that low on juice is a seperate issue entirely). Secondly, the click click click when trying to start fades away after the 3rd or 4th attempt. Eventually there is no sound whatsoever.