I hope their resolution solves the issue for you. If not, ask Tricia to step in. She knows people who know people.
2015 Escape Titanium 4WD
2.0L Eco -- Magnetic Metallic -- Charcoal Black Leather
Equipment Group 300A -- Canadian Touring Package (Power Panorama Roof, My Ford Touch, Sirius, Nav) Trailer Towing, Class II -- Build Date 11/10/2014
Mods/Add-ons: Liftgate Spoiler, Splashguards, Weatherbeater floor liners, Shark Fin antenna, Remin Dash Kit, Novatek A118C Dash Cam, Roof Rack Crossbars