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Discussion Starter · #1 ·
I hate to sound whiny but we're at the mercy of the dealer and I always feel less than secure they tell us the truth. However we aren't mechanics so it's hard to refute their diagnosis and recommendations. We're being told the transmission needs to be replaced. The car was stopping and only restarted after letting it sit for a few minutes. It definitely lacked the ability to drive over 25 mph and took approximately 45 minutes to drive less than 3 miles to drive to the Ford dealership. The engine fault light did come on as well.
My question is how I know the service department is being honest with us? I've read numerous threads where it was one part or another and not the entire transmission that needed to be replaced. A remanufactured transmission will cost us $5500!!!!! The car only has approximately 95K on it. The warranty is 3 years unlimited mileage but that's a lot of money for us.
We don't know any local mechanics otherwise we would have taken the car, or had it towed, to it.
The thought of being taken advantage of is driving me crazy but I have no way to prove (if in fact true) that the transmission is good but might be something less invasive to fix.
Sorry for the rant but I never trusted dealerships/service departments..... :(

Thank you for your time.
 

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2016 Kuga Titanium 2.0l EcoBoost
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Are you able to take it to a auto trans specialist to get a second opinion? Did you get a chance to check what codes where logged?
 
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Discussion Starter · #3 ·
Are you able to take it to a auto trans specialist to get a second opinion? Did you get a chance to check what codes where logged?
If we knew of trans specialists that we could rely on, we might have done that. But we would be guessing who would be fair and offer to do it at a lower cost. I don't know about the codes. Is that something the service person can provide? We only received the message about engine fault but no code.
 

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I would expect they'd also checked the oil level and drained it to check for metallic particles- did they say anything like that had been done? The dealer should be able to supply the fault codes.
 

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Discussion Starter · #5 ·
I would expect they'd also checked the oil level and drained it to check for metallic particles- did they say anything like that had been done? The dealer should be able to supply the fault codes.
The service department didn't mention checking the oil/draining the oil nor did they provide fault codes. We'll call them this morning and ask about that. Though what would prevent them from lying about it? Ugh... I have such a distrust for service departments....
Thank you for taking the time to help me.
Have a great day.
 

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I have such a distrust for service departments....
Hey, same here (and for a very good reason- I've caught them doing the wrong thing in the past!)

Really, checking the fluid should be their first step. There's no dipstick, so it's hard for the average owner to check it themselves. I've read a few times about metal particles being found in the oil when drained, so that's another step to establish if something major has definitely gone wrong inside.
 

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Discussion Starter · #7 ·
Hey, same here (and for a very good reason- I've caught them doing the wrong thing in the past!)

Really, checking the fluid should be their first step. There's no dipstick, so it's hard for the average owner to check it themselves. I've read a few times about metal particles being found in the oil when drained, so that's another step to establish if something major has definitely gone wrong inside.
Our confidence level is such that if we ask if they drained the oil, they can say yes even if they didn't. We have no way of knowing. I know we sound very cynical but past experiences and reading experiences of others brought us to this point. However we will ask as I know they haven't received the parts in yet to begin the work.
Thank you.
 
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