2013+ Ford Escape Forum banner
301 - 320 of 332 Posts

·
Registered
Joined
·
5 Posts
Our 2017 Escape was a lease return that we purchased two years ago. In the spring 2021 our vehicle was exhibiting cutting out under throttle so we scheduled an appointment with the dealer who was busy and we had to wait three weeks to get an appointment. With just under 60,000 miles we stopped driving it for several weeks before the appointment to preserve the warranty coverage, then it turned out to be out of 5 year warranty by 5-6 weeks. That was in June and our appointment was in early July. It is now nearly the end of September and we still don't have our Escape back. The diagnosis was the coolant leaking into the cylinder requiring block replacement.

With it just barely being out of warranty we were looking at a long block replacement of $7,000 cost so I contacted Ford corporate. After a few weeks of being shuttled around, I finally got a competent person and we agreed to a short block replacement with Ford covering most of the cost and we have to pay about $2,000. Now we keep getting twice weekly updates from Ford corporate that the dealer needs this part or that part still that didn't come in. It has been more than 3 months that we haven't been driving our vehicle (while paying insurance and SirusXM)... we have my Ford Focus (which also has the bad dry clutch transmission) but it hasn't been ideal for our family to keep traveling and cramming into the Focus and hauling my son's mountain bike to races.

Definitely at the end of our patience as we got word today that they now need to order a fuel pump that will 'hopefully' come by Monday... I can't figure out if the dealership is incompetent or if Ford can't managing to ship and identify the needed parts in this replacement. The Focus and now Escape were our first Ford vehicles after being a life-long GM owner; we decided to give Ford a chance because they were more technically appealing. I think we are done with Ford.
 

·
Registered
Joined
·
3 Posts
We bought our 2017 used 2 1/2 years ago as a Certified Pre-owned w/less than 28K on the clock. It now has 45.5K on it. It has used excessive oil (~2 qts between changes) ever since we've had it. I found this forum and thread about a month ago while searching after I noticed a pinging-like sound when accelerating to merge into traffic on the freeway, and noticing a strange smell. I had previously been behind my wife, once again merging into freeway traffic, and noticed it smoking. I just figured it was because she usually just does around town driving, but then when it happened not long afterwards...

I noticed the coolant level was down a bit, so I marked the level with a Sharpie. It went down about 3/8" since, so I've got an appointment to take it in next week. I told the guy at the dealership I know Ford has a problem with these engines and he knew what I was referring to, and he said they would check it out and go from there.
Got our Escape back from the stealership yesterday. Of course there was the obligatory $130 diagnostic fee. Said they couldn't find any codes (after I told them we hadn't had any), so they said they did a coolant pressure test and said it was ok. They said it's normal to use a little coolant.

They didn't address the oil usage issue, said if I noticed it using oil to bring it back in. Said oil change was overdue according to the sticker. Told him I change my own oil and don't use stickers, must have been from before we bought it. It appears the sticker says 3160 miles. That would mean Ford sold it as a Certified Pre-owned without changing the oil. Real smart service manager. Guess they don't believe anything customers say. Won't be going back there.

But, for $130 I got the coolant topped off! What great customer service!
 

·
Registered
Joined
·
10 Posts
…we got word today that they now need to order a fuel pump that will 'hopefully' come by Monday...
When replacing my engine, the dealer had called me to say they couldn’t get the old fuel pump off the old motor, so wanted me to just buy a new fuel pump so they could continue the install. After a couple hours they called back to say never mind, the tech was finally able to get the old pump off. So maybe your dealer is having the same issue?
 

·
Registered
Joined
·
5 Posts
When replacing my engine, the dealer had called me to say they couldn’t get the old fuel pump off the old motor, so wanted me to just buy a new fuel pump so they could continue the install. After a couple hours they called back to say never mind, the tech was finally able to get the old pump off. So maybe your dealer is having the same issue?
Could be, thanks for your insight.
 

·
Registered
Joined
·
10 Posts
Could be, thanks for your insight.
FWIW, the dealer had mine for nearly three months. They were just backlogged with repairs and down to only one tech that is qualified to do engine replacements (and transmissions). I did try calling around to neighboring dealerships to see if they could get our vehicle in earlier, but appears this whole region has a shortage of qualified techs. Plenty of techs to do easier work, but not qualified for engine replacements.

It hurt to not have the Escape for so long, but we muddled through it. It got to the point that I was considering buying a cheap used vehicle just to have another car around, that I could resell after getting the Escape back. Not ideal (and not something that you should have to deal with) but a lot cheaper than renting.

Hope you get yours back soonest.
 

·
Registered
Joined
·
77 Posts
Got our Escape back from the stealership yesterday. Of course there was the obligatory $130 diagnostic fee. Said they couldn't find any codes (after I told them we hadn't had any), so they said they did a coolant pressure test and said it was ok. They said it's normal to use a little coolant.

They didn't address the oil usage issue, said if I noticed it using oil to bring it back in. Said oil change was overdue according to the sticker. Told him I change my own oil and don't use stickers, must have been from before we bought it. It appears the sticker says 3160 miles. That would mean Ford sold it as a Certified Pre-owned without changing the oil. Real smart service manager. Guess they don't believe anything customers say. Won't be going back there.

But, for $130 I got the coolant topped off! What great customer service!
Turbo seals are likely leaking. Will damage the cats long term. Don’t take no for an answer.


Sent from my iPhone using Tapatalk
 

·
Registered
Joined
·
5 Posts
Day 100 since our Escape went to the dealership (plus the 2-3 weeks we didn't drive it waiting for the appointment). We've been working with Ford corporate customer service to help us get our vehicle back. The short block has been replaced and using the FordPass app I've watched the technician drive it around and take it home many days on his lunch break. Apparently there is a surge or misfire at certain speeds they are trying to figure out. Sounds a lot like throwing darts at possible issues but not really able to identify the problem. Ford corporate engineers have been involved and now they are getting a new torque converter so we are waiting for them to replace that... what an absolute nightmare. We have been pretty patient, but we are now just mentally exhausted and over it.

Anybody reading here when shopping for an Escape, just stop now and move on to something else. Ford customer service rep has been great but there seems to be serious engineering, troubleshooting and diagnosis issues at the core.
 

·
Registered
Joined
·
77 Posts
Thanks, never thought of the turbo leaking. I'm not familiar with them.

Just read your thread Used 5-30 oil now P0012 error.

Was yours using oil when when your problem was discovered?
Yes it was using oil. Ultimately the low oil level was the root cause of the engine code. The seal on the turbo allowed oil to leak never did see a slick under car so believe it was being burned.
 

·
Registered
Joined
·
1 Posts
My 2018 Escape leaked, ran hot and stopped engine. Couldn't break nor steer..so has 10,000 miles on and full warranty is now in shop in dealership..
I was told I HAVE TO PAY TO FIX...over$5000. (REALLY?)I'm still fighting everyone. I've always drove Ford, but if they don't fix..guess I'm not finishing loan...Sad situation!!
Need a good Attorney!
I'm having the same issue - I had to pay $5600 because the warranty ended at 60,000 and I am at 66,000. I just purchased this car from a relative a month and a half ago so my daughter would have a reliable car. I'm having a huge issue with everyone at Ford Corporate - Is there any type of lawsuit???
 

·
Registered
Joined
·
5 Posts
I'm having the same issue - I had to pay $5600 because the warranty ended at 60,000 and I am at 66,000. I just purchased this car from a relative a month and a half ago so my daughter would have a reliable car. I'm having a huge issue with everyone at Ford Corporate - Is there any type of lawsuit???
That really stinks. We were just under 60,000 miles but a few weeks outside of 5 years and were able to get Ford to cover a large amount of the replacement cost. It took me a couple different customer service reps (I don't know why they kept switching at the start), but finally did get a very nice and capable person who helped me through it. All I can suggest is keeping a cordial and respectful conversation up with the corporate people with hope you can get some escalation of your case. Also, there are some class action lawsuits out there that I found in searching if you want to go that route.
 

·
Registered
Joined
·
5 Posts
Day 100 since our Escape went to the dealership (plus the 2-3 weeks we didn't drive it waiting for the appointment). We've been working with Ford corporate customer service to help us get our vehicle back. The short block has been replaced and using the FordPass app I've watched the technician drive it around and take it home many days on his lunch break. Apparently there is a surge or misfire at certain speeds they are trying to figure out. Sounds a lot like throwing darts at possible issues but not really able to identify the problem. Ford corporate engineers have been involved and now they are getting a new torque converter so we are waiting for them to replace that... what an absolute nightmare. We have been pretty patient, but we are now just mentally exhausted and over it.

Anybody reading here when shopping for an Escape, just stop now and move on to something else. Ford customer service rep has been great but there seems to be serious engineering, troubleshooting and diagnosis issues at the core.
As an update, we did get our Escape back with a replaced short block and also a new torque converter after about 109 days. We've been driving it for a couple of weeks and about 500 miles with no issues. In the end, Ford corporate treated us quite fairly as did the dealer given that we were just shy of 60,000 miles and weeks outside of the 5 year warranty. Not sure if I'm excited to buy a Ford again after dealing with a motor in an Escape and a shoddy transmission in a Focus, but I did feel like Ford corporate did have empathy for the troubles we had and worked to make a fair arrangement when they probably legally didn't have to do it.

We definitely feel for all those who are going through this situation too. I'd encourage being persistent but also respectful and nice to those you work with.
 

·
Registered
Joined
·
5 Posts
I'm having the same issue - I had to pay $5600 because the warranty ended at 60,000 and I am at 66,000. I just purchased this car from a relative a month and a half ago so my daughter would have a reliable car. I'm having a huge issue with everyone at Ford Corporate - Is there any type of lawsuit???
I only read that others received new short blocks..some long blocks..I was sent recall notices on this item..I only had barley 10,000 miles on car..
The day I called to take in on the recall it did it's thing. One guy, apparently lost control and ran into service pump at a gas station...he was ok..but stated they fixed his car. Why some not others..?
 

·
Registered
Joined
·
3 Posts
2018 Escape All Wheel Drive 1.5 Liter EcoBoost 41900 miles CEL Illuminated Code p0301 Took it to the dealer Thursday Ford is replacing the engine for coolent consumption. No loaner car available! Calling Ford Customer Relations Monday morning!
 

·
Registered
Joined
·
32 Posts
Just an update on my 2017 1.5L S/E turbo. The engine was replaced due to coolant loss at approximately 4500 miles as previously reported on here. The replacement engine has now completed ~5000 miles and is running well with no coolant loss. There was one misfire issue at around 8500 miles which was a bad spark plug in #1 cylinder. This has all been covered under warranty to date and luckily I did take out the 8 year extended warranty.
 
301 - 320 of 332 Posts
Top