Hi there all- first time poster here.
Have a 2017 Escape and LOVE it, however have been having the following problem over last 6 months:
About once a week when stopped at a red light and auto-start-stop engaged (engine off), I will hear 2 chimes, and will see a message appear on my dash control saying "Auto StartStop Shift to P Restart Engine". At that point I must do as it says in the middle of a busy intersection and manually restart the engine. Once I have done this the car accelerates and runs just fine. Usually doesn't occur again for another week or even more.
I have taken to dealership and described exact problem- no error codes or problems with car found, and no one seems to have ever seen/heard of this problem, nor know if anything can be done to fix or prevent this from happening again. They say they can't do anything further unless they see it occur themselves- and are planning to have my car for a few days coming up to drive it and see if can replicate, however I expect it won't occur when the have it of course!
Has anyone experienced/heard of this, know what's going on, have advice!!??
Will try to attach picture of what it looks like- note oil and battery lights both come on when this occurs- but once restarted are both off.
Thanks very much!!