I'm confused. A new 2020 Escape comes with 3yr bumper to bumper support. The FordPass App for your phone, I'm sure you have downloaded it and use it? The App has a RoadSide service link at the very top. It is free, It took you one hour to find your phone and call for free service. I mean you could have requested service and while you wait for free service you could have spent the hour looking "under the hood to jump it" Somethings are simple and we make them hard, WHY?? Also, when it happens again, and it will do you have a record of the problem. You need a new battery within three years and they are not cheep but the dealer needs proof that it has been failing before he will replace it.