2020 Ford Escape Window Control Buttons Chrome Plating Defect

12023 Views 32 Replies 21 Participants Last post by Jaxpony, 14 d ago

tylerstruve

Discussion Starter · Jan 11, 2021

Has anyone besides myself had an issue with the chrome plating on the window control buttons flaking/chipping off? I rarely use my windows since I bought it in Aug 2020 and last week I was going through a drive-thru at my bank and rolled down my window. When I touched the button to roll down the drivers side I felt something sharp and uneven on the button. As I investigated it more the chrome plating pin the buttons has chipped away from the button. In fact every button for all the windows is chipping off. I don't ever use those, surely this is a manufacturer defect. Is there a service bulletin issued for this? I can't find anything anywhere related to this problem. Please advise!

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NeighborRob

· #2 · Jan 12, 2021

I had this happen too, last week. I've had my escape for 3 months and this happened. Cut my finger on it!!!! Now I have painter's tape covering the button.

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nublar

· #3 · Jan 12, 2021

I read about this on the Ford Escape facebook group and those that had chipping had them replaced under the 3 year bumper to bumper warranty.

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2020escapesesport

· #4 · Jan 13, 2021

nublar said:
I read about this on the Ford Escape facebook group and those that had chipping had them replaced under the 3 year bumper to bumper warranty.

Same here. I took a file and ground it down. Everything about this car is cheap...except the price!

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NeighborRob

· #5 · Jan 13, 2021

True. The thing that's really pissing me off is AC/Heater. The unit is possessed. It just does whatever it wants. Needs an exorcism!!!

Escape20owner

· #6 · Feb 25, 2021 (Edited)

tylerstruve said:
Has anyone besides myself had an issue with the chrome plating on the window control buttons flaking/chipping off? I rarely use my windows since I bought it in Aug 2020 and last week I was going through a drive-thru at my bank and rolled down my window. When I touched the button to roll down the drivers side I felt something sharp and uneven on the button. As I investigated it more the chrome plating pin the buttons has chipped away from the button. In fact every button for all the windows is chipping off. I don't ever use those, surely this is a manufacturer defect. Is there a service bulletin issued for this? I can't find anything anywhere related to this problem. Please advise! View attachment 78458
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Yes, I had the same problem, the chrome is peeling off the drivers door master switch, on my 2020 Ford escape SEL it has 1600 miles on it.
the dealer replaced the switch free of charge
under the three-year 36,000 mile warranty

Nicknack21

· #7 · Feb 26, 2021

tylerstruve said:
Has anyone besides myself had an issue with the chrome plating on the window control buttons flaking/chipping off? I rarely use my windows since I bought it in Aug 2020 and last week I was going through a drive-thru at my bank and rolled down my window. When I touched the button to roll down the drivers side I felt something sharp and uneven on the button. As I investigated it more the chrome plating pin the buttons has chipped away from the button. In fact every button for all the windows is chipping off. I
don't ever use those, surely this is a manufacturer defect. Is there a service bulletin issued for this? I can't find anything anywhere related to this problem. Please advise! View attachment 78458

tylerstruve said:
Has anyone besides myself had an issue with the chrome plating on the window control buttons flaking/chipping off? I rarely use my windows since I bought it in Aug 2020 and last week I was going through a drive-thru at my bank and rolled down my window. When I touched the button to roll down the drivers side I felt something sharp and uneven on the button. As I investigated it more the chrome plating pin the buttons has chipped away from the button. In fact every button for all the windows is chipping off. I don't ever use those, surely this is a manufacturer defect. Is there a service bulletin issued for this? I can't find anything anywhere related to this problem. Please advise! View attachment 78458

yes! Just noticed mine is doing that too! I got my 2020 Escape in May 😡 They better replace with my warranty.

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Liztfromct

· #8 · Mar 15, 2021

Yes I’m glad I’m not the only one. I bought mine brand new last April and noticed this about a month ago. I have an appointment next week to bring it in to ask why it’s happening. Those who have had it fixed how long did it take? Glad to see it’s been covered under warranty.

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jpohlman

· #9 · Mar 15, 2021

To actually replace the switch module is about 25 minutes work.
Getting the dealer to do it as a customer satisfaction item without a TSB or an SSM is another story.

On my Fusion, the piano black switch trim panels were bowing because they were about 2mm off in length and my dealer had to fight with Ford over approval even though I had 20 months and 22k miles left on my 3/36 and there was actually a SSM out over the problem.

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Escape20owner

· #10 · Mar 15, 2021

Liztfromct said:
Yes I’m glad I’m not the only one. I bought mine brand new last April and noticed this about a month ago. I have an appointment next week to bring it in to ask why it’s happening. Those who have had it fixed how long did it take? Glad to see it’s been covered under warranty.

From the time I brought my 2020 escape to the dealer to have the window switches replaced it took them an hour and a half before I left the facility

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Liztfromct

· #11 · Mar 15, 2021

Escape20owner said:
From the time I brought my 2020 escape to the dealer to have the window switches replaced it took them an hour and a half before I left the facility

Did they have the part to fix it right away or did you have to go back once they ordered it? I have a toddler that will be in tow as they only have M-F day time appointments available trying to plan ahead if I can

Escape20owner

· #12 · Mar 15, 2021

Liztfromct said:
Did they have the part to fix it right away or did you have to go back once they ordered it? I have a toddler that will be in tow as they only have M-F day time appointments available trying to plan ahead if I can

I drove it into their quick lane made them look at it they ordered the part and I came back the next day

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ShaggySG

· #13 · Mar 16, 2021

I would have to look at the rest, but the one I drove yesterday was missing the chrome on both front window switches, and I'm willing to bet they're all flaked in at least one spot. All of our Ford switches with the chrome flake or rub off, but I have some silver painted tips on a couple of non-escapes and they're fine. I'd be happier with basic black plastic rather than trying to dress it up and have it come apart.

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Escape20owner

· #14 · Mar 16, 2021

ShaggySG said:
I would have to look at the rest, but the one I drove yesterday was missing the chrome on both front window switches, and I'm willing to bet they're all flaked in at least one spot. All of our Ford switches with the chrome flake or rub off, but I have some silver painted tips on a couple of non-escapes and they're fine. I'd be happier with basic black plastic rather than trying to dress it up and have it come apart.

You should contact FORD with your concern maybe they’ll adopt your way of thinking

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Kemillard

· #15 · Dec 5, 2021

Yep! I’ve cut my finger more times on this than I can tell you. This last go round was quite the doozy. This car is such a piece of garbage

Skin Joint Hand Leg Human body

Gesture Finger Thumb Bottle Eyelash

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NeighborRob

· #16 · Dec 6, 2021

Ouch! I know that pain. Put some painters tape on the switch til you can get the dealer to replace the switch. They really seem to have cheaped out on this car. Note to self - don’t buy a pandemic car.

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Matth825

· #17 · Dec 11, 2021

Same thing happened to my 2020. I also received a bad cut from one of them. They were replaced under warranty but I’m sure it will happen again. I agree that everything about this car is cheap.

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wiz043

· #18 · Dec 11, 2021

From what I have read here the quality control regarding many things has certainly dropped on the 2020/21 Escapes, whether it is due to Covid...who knows?
The earlier ones were fine to my knowledge.

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Matth825

· #19 · Dec 11, 2021

Mine was built Oct 2019. It happened to the front driver side and front passenger side switches. When it happens again I’m scraping all the chrome off and covering the exposed plastic with black paint.

Rdadtka

· #20 · Dec 11, 2021

Matth825 said:
Mine was built Oct 2019. It happened to the front driver side and front passenger side switches. When it happens again I’m scraping all the chrome off and covering the exposed plastic with black paint.

I am having the same problem. Cut my fingers five times. I am taking it to the dealer next week. This is crazy!

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