I don't know why the escape gets such good reviews. I guess people have very low standards. I am appalled at some of the design decisions, as well as the abysmal reliability I have had. The biggest problem is issues the dealer cannot figure out, but they still exist. Phantoms. First, cooling system. My 2013 Escape has been to the dealer a t least 6 times in the three years I have owned it and they cannot find the source of the cooling system issue. It loses coolant, but no sign of where it's coming out. Not internal, as when the low coolant warning is issued and you pour coolant in, it runs out the bottom!! The tank still fills, but there is no sign where it is running out. Dealer can't figure it out, neither can I. Next thing. Phantom battery discharge. This has happened less often, but it makes the car totally unreliable. I'll get up in the morning, go out to the car, and nothing. Completely dead. Once it charges back up it seems fine, but I never know when it will happen again. Speaking of the battery, could they have found a better way to make it inaccessible?? Like a battery doesn't need to be replaced periodically, especially the OEM Ford version. Lasted only 3 years. I think the engineering team who designed this vehicle was given a challenge to make normal maintenance items as difficult to service as possible. Having to remove the wipers and the entire cowling under them to access the battery is ludicrous. Apparently not the sharpest engineers if they couldn't figure out how to do something that basic. And, how about that coolant expansion tank? Sure, why not put the cap at the back where you need a special funnel, even though the tank extends out from under the cowling? And then make the cap as hard as possible to remove, and oh yeah, let's make it take ten turns to remove it. Really?? And how about the location of the fuses? Why not put it under the glove box where you need to lay on your back? Seems perfectly acceptable to me. Oh yeah, then there is the cabin air filter, which has to be folded to fit it into its cavity. Wow. Just hope it unfolds properly so it can actually do its job. This is a regular maintenance item. It should be easier to get at. And don't get me started about the air filter. Again, design challenge. Make it as difficult as possible to service, even though it should be done at least every 12,000 miles. They knocked that one out of the park!! OK, so in summary, bad design, unreliable, difficult to maintain. The only bright spot is that it came with roadside service. Pretty obvious why, as it spends more time in the shop than on the road. This will be my last Ford, and soon. I can't wait to dump this total piece of crap.