Welcome to the forum, and congrats on your purchase, msandy29!just bought a used 2013 escape platinum with 30,000 miles and have began to notice what seems like a knocking noise at slower speeds in the front end. hope someone has an explanation and a solution. thanks
Hey 2014Escape,There is a Technical Service Bulletin out for this. I believe it is 13-05-11. It has something to do with the struts in the front end and noticed at low speeds when going over bumps. A Ford Deaership should be able to help you out with this, or one of the awesome Ford reps on this site.
just bought a used 2013 escape platinum with 30,000 miles and have began to notice what seems like a knocking noise at slower speeds in the front end. hope someone has an explanation and a solution. thanks
yes that is exactly what it sounds like, took it back from where we purchased it and they are saying it is the wheel bearings but I'm not so sure. Haven't had any issue with rear shocks.
Welcome to the community, beachbears!I'm experiencing the same noises. Sounds like plastic rattling from both sides of the front suspension at lower speeds. Did anyone find out the cause of this? I will be contacting the dealer tomorrow.
Great to hear it is fixed!The noise I was experiencing was due to a strut on the front end. There was a TSB issued for this. Once the dealer had greased it properly...no more noise. Easy fix. You an Beach Ford handled it quickly and professionally.
Thanks again for you help Tricia!!
Hey RFtech53,Well my car went in for a second time for the left front end clunk. Another tech went with me. He hears it.
The car is still at the dealership. They can't find anything that they think would be causing it. Then I talked to the Service Advisor. The first thing I'm being told is that the first Ford engineer they talked to is trying to say "it's probably normal."
Then why, when I drive my wife's 2015 Titanium with the same engine, does her's not do it???
I drove her's again last night for about 30 minutes on our gravel roads. While I can hear a "little bit" of the same type of noise, it's no where near as pronounced as mine. Mine sounds like there's some elf under my car smacking the car's undercarriage with a rubber mallet.
The dealer said they're going to take a new one off the lot and drive it to see if it does it or not. Good idea. I just hope they don't have another lemon or they'll think it's normal.
As yes, I did tell them I'd be happy to bring my wife's car over and take them for a drive.
Sometimes the noise almost seems to be coming up through the steering column. It's hard to pinpoint. but two dealer techs have heard it and they don't consider it normal.
On a side note about how much Ford cares about quality, my last 2010 Focus leaked gravel dust pretty badly through the back doors. It looked great with a black interior. The dealer replaced the weatherstrip, but it still did it. Ford's reps told my dealer to tell me, "He lives on a gravel road ... what does he expect."
What an asinine response for a factory representative to give. I sure as hell don't expect a $20,000 car to leak dust through the doors.
Now, I'm making monthly payments on a $38K car that clunks badly when going over loose rock or even small bumps in the street. And that's normal? Not in any car I've ever owned, unless ball joints and tie rods were going bad. Even my two cheaper Focus' never made this noise. And I don't remember my Pinto's doing it either. Yes, I owned Pinto's.
I talked to my dealer's sales manager last night. I've been buying Fords from them for over 30 years. and I'm NOT going to put up with Ford passing the buck on this one. From what I'm reading on the internet, other's are having similar issues. It's NOT a normal car suspension noise.
This may be the hair that breaks my back. If Ford can't or won't fix this, I'm done with Ford. My sons, who have both worked for Honda dealerships in the past, wanted me to buy an AWD CRV. I should have listened.
Over the course of my 61 years, I've owned 8 different Honda motorcycles, with my last two being Goldwings. None of those motorcycles EVER saw a repair shop.
Ford quality? Ford customer service? Yeah ... right.