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when I bought my 21 SE dragon it came with a contract for a year of services but it very quickly became clear that Auto nations idea of "quick lane" service is a bare minimum of three hours just to change the oil and that's with a appointment and no one ahead of me. I am a commercial vehicle tech I can change my own oil and have better things to do that sit at a dealer while someone eventually gets around to changing my oil.

I roll it up on the ramps and set the park brake and slide up under the front to discover that out of 15 screws that secure the belly cover only 13 are present and 7 of the remaining ones are loose with 5 of those very loose. AAAAAARRRRRGGGGG!
take the cover off and find that the FORD dealer uses cheap fly by night quick lube store low grade oil filter not motorcraft.

I burned two hours driving around trying to find some place that had screws that matched before giving up (ford wanted $7.00 for two that didn't match but the computer said was the right one) turns out mine was built using GM screws!! no joke, matched them up in the big book of fasteners at NAPA fittingly the one screw they didn't have.
 

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Persian Green 2020 Escape Ti Hybrid
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Probably not GM screws, just an industry standard screw that NAPA shows as common in GM.
When in doubt check the Auveco book.

Prior to the 2020MY these were T30 torx screws which is what the parts book shows W702413-S450B
More commonly they strip out the body plastic nut using a cordless drill. W718770-S439

The dealer for non-warranty service is only required to meet the manufacturer spec for the oil and filter, most of the "Quick Lanes" are actually sub-contracted to companies like Jiffy Lube.
 

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when I bought my 21 SE dragon it came with a contract for a year of services but it very quickly became clear that Auto nations idea of "quick lane" service is a bare minimum of three hours just to change the oil and that's with a appointment and no one ahead of me. I am a commercial vehicle tech I can change my own oil and have better things to do that sit at a dealer while someone eventually gets around to changing my oil.

I roll it up on the ramps and set the park brake and slide up under the front to discover that out of 15 screws that secure the belly cover only 13 are present and 7 of the remaining ones are loose with 5 of those very loose. AAAAAARRRRRGGGGG!
take the cover off and find that the FORD dealer uses cheap fly by night quick lube store low grade oil filter not motorcraft.

I burned two hours driving around trying to find some place that had screws that matched before giving up (ford wanted $7.00 for two that didn't match but the computer said was the right one) turns out mine was built using GM screws!! no joke, matched them up in the big book of fasteners at NAPA fittingly the one screw they didn't have.
You can buy an after market engine shield that has 3 trap doors , oil, oil filter, and trans fluid..Then you dont have to remove anything, except the trap door...no screws to loose...
 

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I think I would be looking at a new dealer for future dealings. My last oil change they overfilled it by 3/4 of a litre, next time I will check before leaving, and the level will be correct.
 

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I think I would be looking at a new dealer for future dealings. My last oil change they overfilled it by 3/4 of a litre, next time I will check before leaving, and the level will be correct.
That happened to me a couple of times with my local Ford dealer as well as not updating maps etc. In the end I gave up even though I lost out on some perks by getting it serviced there.
I now take it to a mechanic I can trust who charges less than half of what I was paying the Ford dealer for servicing.
 

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2014 Ford Escape Titanium, 2.0L, Sync 2 MFT
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That looks like its for the 3rd Gen Escape, not the 4th... Will they work with a 2020+ Escape?
 

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I think I would be looking at a new dealer for future dealings. My last oil change they overfilled it by 3/4 of a litre, next time I will check before leaving, and the level will be correct.
This is why I NEVER have anyone change oil but me...been doing so since I've been driving over 40 years. Also consider 20k oils which I've been using now for about 8 years(mobil1 or castrol edge with 20k mobil filter.) Money and time well spent and I sleep better knowing no one else messed up my expensive vehicle. PS - never had ANY engine issues either.
 
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