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Took our car in this morning. They fixed it, they replaced a switch that was in the middle at the top (inside) of the lift gate. Took them about an hour, they happened to have a switch in stock. It is working for now at least! By the way this is a 2020 Escape SEL AWD
 

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Can you look at your work order and post the part number of the switch. I’m curious to see where it is located. Glad it wasn’t a module.
 

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Unfortunately my husband didn't get a copy of the work order. Supposedly it should be added to the report online for our vehicle, but hasn't been entered yet. I also stand corrected it may have been the latch itself on the lift gate. If they don't add the info to our online account, I will contact them to see if they will send me a copy of the work order.
 

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Thanks. I’m very curious how the cured the inability to select it in the vehicle settings.
 

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Thanks. Glad they got it fixed. Interesting they had to go to engineer for the additional troubleshooting and the fix.
 

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Well that was annoying. I'm glad it got fixed though. Thanks for sharing your experience with us.
 
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Discussion Starter #30
And it did it again!! I lost my liftgate. At least they know how to reset it now but I can’t keep losing my gate!!
 

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And it did it again!! I lost my liftgate. At least they know how to reset it now but I can’t keep losing my gate!!
A few more times and you can claim a lemon here
 
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