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Discussion Starter #1
Had this happened today. The screen suddenly became unresponsive during the drive. Would not respond to any touches. I turned the car off but screen was still on even after I exited and closed the doors. I went to a store for 15 min and when I returned screen was off and everything was back to normal. Very concerning.
 

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Had this happen to me once and it came back the same way. Just a temporary glitch and I wouldn't be concerned unless it continues to do it on a regular basis..
 

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I've had this happen a few times in the 7 months I've owned my 2020 FE. I mentioned it to the service advisor when I had the backup camera replaced....got the typical response....not much we can do unless we see the problem
 

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Sunset 2014 Escape Ti 2.0 Persian Green 2020 Escape Ti Hybrid
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Have you updated your Sync to the current release?
.20136 has been out since July.
 

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@jpohlman thanks for the tip. My updates complete. Hopefully that helps.
 

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Discussion Starter #6
Have you updated your Sync to the current release?
.20136 has been out since July.
I checked a few days ago and it said no updates. I should probably have already latest one since my car build is from August.
 

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2017 Escape Titanium 2.0 AWD
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Had this happened today. The screen suddenly became unresponsive during the drive. Would not respond to any touches. I turned the car off but screen was still on even after I exited and closed the doors. I went to a store for 15 min and when I returned screen was off and everything was back to normal. Very concerning.
It is very possible that the system was installing an update in the background that is why when you turned off the car it did not stop or go dark. As you said when you returned 15 min later it is working fine.
 

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Discussion Starter #8
It is very possible that the system was installing an update in the background that is why when you turned off the car it did not stop or go dark. As you said when you returned 15 min later it is working fine.
No version was same as before.
 

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Had this happen over and over again in my 2013 Escape. I should have brought it in but I just got use to it after a while. It seemed to happen more often during the colder months of the year. Basically it was wasn't just the touch screen but everything that had to do with the radio or CD player. But like you I would turn off the car for 15 mins, come back, and like magic it would start again. It's like a computer that ran into an problem - you turn it off and on - and now it's working.
 

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2020 Ford Escape SE 1.5L 3
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Same happened to me today. Touch unresponsive, the rest worked. Walked away from it off and a few hours later was fine. I am thinking a bugged update or something? Hope it doesn't happen permanently.
 

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2020 Escape SEL 2.0L 4cyl. Desert Gold
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This has happened to me a couple of times since I picked up my car at the end of August. Should it happen to you again, there is a fast fix: pull the car over, and with the engine running push down on the radio power/volume control and the ">>" forward track skip button at the same time. Hold them down for about ten seconds and the Sync system will do a soft reboot and come back to life. That should sort things out.
 

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@jpohlman thanks for the tip. My updates complete. Hopefully that helps.
Nope....happened again today....

there is a fast fix: pull the car over, and with the engine running push down on the radio power/volume control and the ">>" forward track skip button at the same time. Hold them down for about ten seconds and the Sync system will do a soft reboot and come back to life. That should sort things out.
This worked.....but it still shouldn’t happen....right now it’s a minor annoyance....
 

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It happened to me once when I got into the car, plugged in phone for AA, then turned on the engine. The little car picture on the screen got stuck and the screen was non-responsive. I ended up unplugging the phone, and it woke up. So in my case it may have been AA related, but it's the only time.
 

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Had this happened today. The screen suddenly became unresponsive during the drive. Would not respond to any touches. I turned the car off but screen was still on even after I exited and closed the doors. I went to a store for 15 min and when I returned screen was off and everything was back to normal. Very concerning.
That just happened to me today, but once car was off and screen completely powered down did the screen functions return to normal( once I restarted vehicle). I noticed that the house logo in top left corner was black when locked out, but was blue after screen resumed normalcy. I'm keeping an eye on this too as I may have inadvertently caused the issue unknowingly by playing with the navigation and radio ):
 

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2020 Ford Escape Titanium Hybrid AWD
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Just had this happen to me on Friday and was pissed when it happened as I've only had the car for a week. Kept turning the car on and off and nothing would work not even diagnostic menu would open. Finally gave up drove 30mins home turned the car off came back 5mins later to go back out and it worked no problem. If this is caused by some kind of background update or something it would be nice if there was some kind of notification telling you that rather than thinking your system is busted.
 

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That just happened to me today, but once car was off and screen completely powered down did the screen functions return to normal( once I restarted vehicle). I noticed that the house logo in top left corner was black when locked out, but was blue after screen resumed normalcy. I'm keeping an eye on this too as I may have inadvertently caused the issue unknowingly by playing with the navigation and radio ):
Fyi no other screen issues since first one.Actualy been able to sync my Sony walkman since then, no issues with that as well
 
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