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Discussion Starter #21
Also, I do have a few questions for those who have gotten the SSN message:
When was your Escape manufactured?
Is yours a Titanium Hybrid, or another trim level?
Titanium Hybrid AWD
Build date 11 December 2019
 

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Discussion Starter #22
I saw an EV output of 45kW on your dash. To get that much power from a 216v battery, you need 45,000/216 = 208 amps. I'll wager it was a thermal shutdown in the inverter. My peak sustainable EV to date is 22kW.
Yeah I've seen it hid mid 20's on a cold engine or after sitting for a long time. I had that happen to me today after sitting in a drive through. I was getting on the highway and it was going up to like 30kW sustained. I thought it was about to have another SSN.

I bet it was more than 208 amps. At that kind of current the voltage drop of the battery is going to be massive. Pulling 200+ amps out of a tiny 1kW battery is going to have a massive drop. Interestingly enough it was engine shutdown not electrical shutdown. It turned the engine off and limited to 9kW.

The plug in will likely have a 75kW electric motor and its in the same footprint as ours so I would imagine ours can sustain a 50kW output without having inverter overheat. Is the inverter liquid cooled in this car? Is it cooled with trans fluid? I'm not 100% sure but it could very well be.
 

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As of about 10 minutes ago: The only code they can get now is "Engine failed to start", no other codes stored.

And yeah, I don't think this dealership has much experience themselves. The person I spoke to today said they had to bring in a 'hybrid specialist' from another dealership to look at it. The way it was explained to me was that the guy they brought in was doing "pinpoint" testing and trying to identify the case of the noise. Since there are no helpful codes, they are going to see if they can get any telemetry data to see if anything was captured there. If they get nowhere with that, then they are going to request a Ford Engineer directly comes to look at it to find out what happened.

Seeing the notes on power, I had similar. I saw the electric shoot up to 40KwH as well. It was that high for about 30 seconds before it threw the SSN message.

As for mine:
2020 Escape Titanium Hybid AWD - Velocity Blue
Build Date: 19 December 2019

Rest of my rides:
2016 Mustang Ecoboost Premium
2003 300B Mercury Marauder (#379 of 389 B-prods made).
 

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Discussion Starter #26
As of about 10 minutes ago: The only code they can get now is "Engine failed to start", no other codes stored.

And yeah, I don't think this dealership has much experience themselves. The person I spoke to today said they had to bring in a 'hybrid specialist' from another dealership to look at it. The way it was explained to me was that the guy they brought in was doing "pinpoint" testing and trying to identify the case of the noise. Since there are no helpful codes, they are going to see if they can get any telemetry data to see if anything was captured there. If they get nowhere with that, then they are going to request a Ford Engineer directly comes to look at it to find out what happened.

Seeing the notes on power, I had similar. I saw the electric shoot up to 40KwH as well. It was that high for about 30 seconds before it threw the SSN message.
Sounds like we have the EXACT same issue, yours just progressed worse than mine. The only code left for me was engine disabled as well. I talked to the dealer on Saturday and he said they thought they had it fixed but didn't know what the tech did. He asked if they could take it on an extended test drive. I'm sure this has to be something Ford engineering is looking into if there's more than one of us here with this issue.

Trans is definitely cooled and I believe the HVB is too. I know it is in the plugin.
The trans is cooled with trans fluid only. That's how the electric motors are cooled. Not sure if there's an external cooler or not. The HVB is liquid cooled with a separate loop than the engine.
 

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Sounds like we have the EXACT same issue, yours just progressed worse than mine. The only code left for me was engine disabled as well. I talked to the dealer on Saturday and he said they thought they had it fixed but didn't know what the tech did. He asked if they could take it on an extended test drive. I'm sure this has to be something Ford engineering is looking into if there's more than one of us here with this issue.
Yep, it does seem like the exact same issue.. Hope nobody else's gets to the state mine is in though. As of the last update, the dealership identified the loud whine noise and stated it's coming from the transmission, but also stated that it may be more as a result of the situation when it was towed, not the cause of the SSN as they thought it may not have shifted correctly when it lost power resulting in damage when it was towed. . They asked to take it on an extended drive, and asked if it was okay to put about 100 mi on it as well without me asking. I am hoping that's a sign someone is trying to get more info.
 

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Discussion Starter #28
Interesting since they asked me to take it on an extended drive too. I agreed. Keep me posted. Funny that ours is both in for the same issue (seemingly) at the same time.
 

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This is what they told me as of this morning: The transmission is being replaced. The only insights they gave were that the whine I was hearing was from the transmission and that it may be something was over-torqued or out of alignment, and when it got hot enough, it would trigger a malfunction and switch to electric-only "limp mode", but they are still not 100% sure, so they are going to replace the transmission, then test drive it for about 150 mi to see if they can trigger the SSN again.
 

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This is what they told me as of this morning: The transmission is being replaced. The only insights they gave were that the whine I was hearing was from the transmission and that it may be something was over-torqued or out of alignment, and when it got hot enough, it would trigger a malfunction and switch to electric-only "limp mode", but they are still not 100% sure, so they are going to replace the transmission, then test drive it for about 150 mi to see if they can trigger the SSN again.
Thanks for feedback.
 

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Discussion Starter #31
Yeah they have no idea whats going on I think. Wonder how long it will take to get the transmission. I don't think mine has the same issue. I got it back and they have to fix something else still so I don't know what he did but he said the tech thought it was fixed... We'll see.
 
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Discussion Starter #32 (Edited by Moderator)
So the dealer reprogramed my IPC and said its fixed. In the paperwork it said the tech verified it did what it said it did but I doubt it. Another bunch of lies. I've driven it about 300 miles since and no issues but I suspect it'll happen again. I'll keep you all posted.
 
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The story continues....
So, here's the summary so far:
2019-DEC-30 Took Delivery
2019-DEC-31 In service for a door panel issue
2020-JAN-02 Door panel issue resolved
2020-FEB-14 taken to local dealership for the SSN issue.
2020-FEB-17 returned with "not sure, but it seems okay now" response
2020-MAR-05 SSN happened while out of town, towed to dealership closest to home that roadside assistance would cover for free
2020-MAR-06 Noted the alerts about HEV fault & had to engage a hybrid specialist
2020-MAR-23 Dealership states transmission triggered the cascade of events resulting in the gas engine shutdown, hybrid system overvoltage triggering shutdown
2020-APR-16 Still in service. Transmission replaced (which requires complete removal of the engine btw), however the Power Steering Unit Module (PSU) has failed. Likely a result of the overvoltage surge when transmission failed. Dealership notes issues with locating replacement PSU.

As of today:
Total time of ownership: 108 days
Total time in service:49 days and counting.
In 11 more days, it will have spent 50% of it's lifetime in service. :cautious:
 

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As of today:
Total time of ownership: 108 days
Total time in service:49 days and counting.
In 11 more days, it will have spent 50% of it's lifetime in service.
Have you got "lemon" laws where you live?

The amount of extra electronic systems integrated into new cars over the last 8 odd years has spiralled out of control IMHO. It's no wonder people are getting major issues and the mechanics can't work it out.
 
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Have you got "lemon" laws where you live?

The amount of extra electronic systems integrated into new cars over the last 8 odd years has spiralled out of control IMHO. It's no wonder people are getting major issues and the mechanics can't work it out.
Yep, but they have some rules:
1.The manufacturer/dealership/authorized repair centers are allowed 'a resaonable numer of attempts' to repair/resolve the problem. Here, that means they get 3 times to fix it. Only if it fails a fourth time.. or
2. it has to be out of service for more than 20 consecutive days. This is where mine falls, but since its not being serviced in my home state, I have to wait until I get the vehicle back to pursue any action under state lemon laws.

So its really more of a waiting game at this point.
 

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2020 Titanium Escape Hybrid Dark Persian Green Metallic, 2012 Boss 302 Competition Orange Mustang
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Yep, but they have some rules:
1.The manufacturer/dealership/authorized repair centers are allowed 'a resaonable numer of attempts' to repair/resolve the problem. Here, that means they get 3 times to fix it. Only if it fails a fourth time.. or
2. it has to be out of service for more than 20 consecutive days. This is where mine falls, but since its not being serviced in my home state, I have to wait until I get the vehicle back to pursue any action under state lemon laws.

So its really more of a waiting game at this point.
I went in today to have the Field Service Action 20B14 accomplished, which was due to the Stop Safely now problem. Once there I was informed that the Power Control Module Update is on indefinite hold. The update they were performing was causing additional fault codes with the Electronic Power Steering and a couple of other systems, fix one problem, create more problems. They also put a New Vehicle Demonstration/delivery Hold on in stock vehicles until the update can be performed. My concern that I expressed to them was that Demos and deliveries are on indefinite hold until it can be perfomed, but our vehicles are safe enough for us to drive until they can come up with an update. they were calling engineering at Ford to get additional updates abour possibly provding loaner cars. I have attached the letter my Service Advisor gave me concerning this issue. He did show me the computer screen concerning the Do Not Perform The Update due to other fault codes associated with the origianl update.
 

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And now I'm happy my build ended up being delayed by a week...
 

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The update they were performing was causing additional fault codes with the Electronic Power Steering and a couple of other systems, fix one problem, create more problems.
Now I wonder if they performed that update on mine once they got it all back together and that caused the Power Steering Unit problems they told me about last week. They did note that although it had PSU fault codes, the power steering did function. If it comes out of this before too much longer and it proves reliable, I may opt to keep it instead of going the LL route. I hope they get this all sorted out soon.
 

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First, some info. I've owned a 2014 Focus Electric, 2017 Fusion Energi, and now my 2020 FE Hybrid. Stop Safely Now is a warning that pops up on Ford's hybrid vehicles when there is an issue with the electric powertrain causing the battery to be disabled or the engine causing it to be disabled.

At 828 miles on the Escape I experienced my first stop safely now. I've seen it on both of my other Ford electrics too, but never in this way.

I had just left my house after being home roughly 30 minutes. About 100' down the street the engine kicks on as is normal since its going up a hill. A few seconds later the engine turns off, I get the warning chimes and it says stop safely now. I was still able to use the electric motor to about 9kW max to pull over safely. I turned the car off and back on with the same message. So I decided to turn the car off for a few minutes to let it reset. I opened and closed the door and waited 2 minutes. Car turned on and engine started with no issues. I've put another 20 miles on it since this happened yesterday without incedent.

I pulled codes right away. 2 PCM codes.

P1A0C - Hybrid Powertrain Control Module Engine Disabled - I've never seen this one before. On the electrics i've seen only a battery disabled code.
P0340 - Crankshaft Position Sensor A Circuit

No MIL is currently on. I didn't clear the codes either. Checked wiring to the sensor it looks fine.

One time fluke or should I bring it in? I have a few other minor annoyances with this car I do want addressed, but with my last car I was in the service department so much I really hope its not the same with this one. Maybe I should stop buying Fords...

See the red triangle below, right side which is the SSN symbol.

View attachment 76312
Is that a regular Hybrid you have? my battery power NEVER goes over 18 or 19 without switching over to gas
 

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You can now schedule to have the dealer update the module for this issue.
 
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