Thanks for the warning and lookout! Hope everything is okay now.

 

I'm going to leave your post here but also copy it into the TSB section forum the forum. Thank you!

 

For anyone who encounters this, I had this exact problem. Engine would stall on a hot start: Drive around until the engine is warm, cut it off and let it sit about 20 minutes, and it was guaranteed to stall. Total pain when you're running errands.

Long story short the issue was the fuel pressur sensors (high and low) causing the engine to suddenly cut the fuel pressure to nothing. Had them replaced and I've been good since.

I have a 2013 Ford Escape that stalls randomly, sometimes with jerking. At the dealership for 3rd time now and $300 later they still don't know what to do since they can't duplicate it. I told them about the TSM 13-12-12 code but they said they didnt show any codes. Doing same thing yours is doing. Any known fixes?

 

2013 Escape stalling 1.6l

My escapees doing the same thing. Dealer has it in shop and can't fix it. Driving a rental now

 

My escapees doing the same thing. Dealer has it in shop and can't fix it. Driving a rental now

Hello Andy1606,

I’ll be happy to escalate your concern. Please PM your full name, VIN, dealer name/address, in-depth details of vehicle symptoms to relay to the customer service manager, mileage, and best daytime phone number.

Once this info is received I’ll loop in a CSM in your region to assist.

Have a great day!

Tricia

 

See http://www.fordescape.org/forum/engine-technical-discussion/26505-2013-2-0l-rough-idle-stall.html


My comment there explains what happened to me and what I did

 

My wife is driving a 2013 escape that keeps on stalling when she slows down like at a stop sign or traffic light. I have taken the vehicle to the dealer three times and all they say is that they cannot duplicate the problem, so the are no able to fix it. I am very scare for my wife. I will try taking this information to the dealer to see if they are willing to fix the problem.

 

While Ford doesn't own this forum, Ford representatives are assigned to it. Tricia is the U.S. customer service rep and if you send a PM (private message) to her at FordService (no space) with your name, phone number, VIN, mileage and dealer info, she can step in to assist you. (See her post to Andy a couple up from this one.)

Let us know how it goes, and welcome to the forum.

 

2013 Ford Escape SEL AWD 2.0

I leased from new and received Dec. 28/12 a Ford Escape 2013 2.0. Everything seemed ok with the vehicle. A few TSB's were performed on it - nothing major. Then at around 6,500 kms the vehicle started to stall. I called the dealer and brought it in Aug. 12/13. They did a variety of tests and could not duplicate the issue. I got the car back and went on with life. Approximately a month later and more stalls and the check engine message appearing, I brought it back on Sept. 20/13. They performed a wiggle test. TSB 13-7-5 was followed (map sensor, wire sensor ably, replace signal return splices, verified repair - ok. I got the vehicle back. October came and stalling happened when I was accelerating. I brought it back on Oct. 22/13. More tests, could not duplicate and they contacted Ford hotline - replaced throttle body. Got the vehicle back. Winter came and went. The vehicle was idling rough/surging but not stalling. Summer came the vehicle started running rougher and starts stalling again. The service engine light comes on too. Back to the dealer - June 11/14. They verified the stalling concern and performed a road test with PID recorder monitor, found when stalling occurs. Another call to the hotline - throttle body is required to correct concern. They replaced the throttle body again, verified repair, state engine running smoothly. Got the car back. Later in June, problems start again. I've had enough. I called the dealer and want answers, set up an appointment to see the general manager. The general manager advises us on 3 options: 1. have their lead technician personally look at the vehicle, 2. trade in the vehicle at a substantial hit to me, 3. CAMVAP. Left dealer to think. But before I did, I was advised by the dealer that they could get me into a new 2014 Escape with the same features as my SEL for $150 more a month. That was rejected outright. I left dealer extremely upset. Onto July 2/14 - back to the dealer. This time they are to connect a flight recorder. Anytime a stalling or surge happens, I am to press the button on the recorder. Over the weekend, the flight recorder was pressed 3 times and brought it back to the dealer for them to analyze the data. I made an appointment with the dealer for July 15/14 as their findings had found that they needed to replace the valve body and torque converter. They claimed no more shudder and vehicle runs smoothly. Sept. 4/14 the vehicle stalls, Sept. 5/14 engine fault light, the car surges, shudders, shakes. That's enough for me. My husband takes the vehicle on Sept. 5/14 to the dealer and demands to see the general manager and the service manager. The service manager doesn't show up and the general manager and another employee show up. He explains the story from the beginning to that day. He asks them if they are willing to take back the vehicle. The GM says no way. He then asks if they would take back the vehicle that they can not fix after 6 tries and provide me a vehicle of similar options. The GM says no, not going to happen. He asks them if they stand behind Ford products - no answer. He asks them if their dealership stands behind Ford products - no answer. He told them that many other people have relayed similar stories on the internet. GM said he disregards most of these stories - the employee laughed. Thoroughly not pleased with the attitude and smirks of these two gentleman, he got up and left.
Now on to Ford Customer Service - I had been in contact with Ford CSR after the first meeting with the GM in June 2014. I was told that we had to deal with the dealer to resolve these issues. I asked if I could go to a different dealer - CSR stated that we should stay with the selling dealer. That's when we agreed with the GM to put on the flight recorder. On Sept. 4/14 I reached out again to my CSR and left a message.I have not heard back since.
If I go to CAMVAP I'll get fleeced. I know that this has been really long winded but I needed to get this off my chest. The lease of this vehicle has been a big mistake. Any ideas would be greatly appreciated. Thanks for your time.

 

Repeated same problems to dealer numerous times over 3 LEMON LAW BUYBACK!

You appear to qualify for a LEMON LAW BUYBACK I would contact someone immediately about it!

I leased from new and received Dec. 28/12 a Ford Escape 2013 2.0. Everything seemed ok with the vehicle. A few TSB's were performed on it - nothing major. Then at around 6,500 kms the vehicle started to stall. I called the dealer and brought it in Aug. 12/13. They did a variety of tests and could not duplicate the issue. I got the car back and went on with life. Approximately a month later and more stalls and the check engine message appearing, I brought it back on Sept. 20/13. They performed a wiggle test. TSB 13-7-5 was followed (map sensor, wire sensor ably, replace signal return splices, verified repair - ok. I got the vehicle back. October came and stalling happened when I was accelerating. I brought it back on Oct. 22/13. More tests, could not duplicate and they contacted Ford hotline - replaced throttle body. Got the vehicle back. Winter came and went. The vehicle was idling rough/surging but not stalling. Summer came the vehicle started running rougher and starts stalling again. The service engine light comes on too. Back to the dealer - June 11/14. They verified the stalling concern and performed a road test with PID recorder monitor, found when stalling occurs. Another call to the hotline - throttle body is required to correct concern. They replaced the throttle body again, verified repair, state engine running smoothly. Got the car back. Later in June, problems start again. I've had enough. I called the dealer and want answers, set up an appointment to see the general manager. The general manager advises us on 3 options: 1. have their lead technician personally look at the vehicle, 2. trade in the vehicle at a substantial hit to me, 3. CAMVAP. Left dealer to think. But before I did, I was advised by the dealer that they could get me into a new 2014 Escape with the same features as my SEL for $150 more a month. That was rejected outright. I left dealer extremely upset. Onto July 2/14 - back to the dealer. This time they are to connect a flight recorder. Anytime a stalling or surge happens, I am to press the button on the recorder. Over the weekend, the flight recorder was pressed 3 times and brought it back to the dealer for them to analyze the data. I made an appointment with the dealer for July 15/14 as their findings had found that they needed to replace the valve body and torque converter. They claimed no more shudder and vehicle runs smoothly. Sept. 4/14 the vehicle stalls, Sept. 5/14 engine fault light, the car surges, shudders, shakes. That's enough for me. My husband takes the vehicle on Sept. 5/14 to the dealer and demands to see the general manager and the service manager. The service manager doesn't show up and the general manager and another employee show up. He explains the story from the beginning to that day. He asks them if they are willing to take back the vehicle. The GM says no way. He then asks if they would take back the vehicle that they can not fix after 6 tries and provide me a vehicle of similar options. The GM says no, not going to happen. He asks them if they stand behind Ford products - no answer. He asks them if their dealership stands behind Ford products - no answer. He told them that many other people have relayed similar stories on the internet. GM said he disregards most of these stories - the employee laughed. Thoroughly not pleased with the attitude and smirks of these two gentleman, he got up and left.
Now on to Ford Customer Service - I had been in contact with Ford CSR after the first meeting with the GM in June 2014. I was told that we had to deal with the dealer to resolve these issues. I asked if I could go to a different dealer - CSR stated that we should stay with the selling dealer. That's when we agreed with the GM to put on the flight recorder. On Sept. 4/14 I reached out again to my CSR and left a message.I have not heard back since.
If I go to CAMVAP I'll get fleeced. I know that this has been really long winded but I needed to get this off my chest. The lease of this vehicle has been a big mistake. Any ideas would be greatly appreciated. Thanks for your time.

 

^^^ .... for fellow USA folks that didn't know: CAMVAP - Canadian Motor Vehicle Arbitration Plan

That looks like a somewhat weak version of a Lemon Law as in some US states.

Sounds like there'd be no harm at this point in seeking involvement from the Canadian Ford Service Rep on this forum ... (see post #6 for contact and info they need to start helping you; "Tricia" is the US rep but I'll bet she can route your contact to the Canadian person)

 

I agree with your interpretation of CAMVAP. I don't want to go in that direction. I have tried to deal with Ford Customer Service on two occasions and they keep directing me back to the dealer. I cannot deal with the dealership anymore and will be looking at other options. I wanted to share my experience because i have read about a lot of the same problems and i think that Ford knows that early builds have problems but don't or won"t do anything unless their forced to because it may effect sales of one of their most popular models.

 

...... I have tried to deal with Ford Customer Service on two occasions and they keep directing me back to the dealer. I cannot deal with the dealership anymore and will be looking at other options. ......

If you haven't tried I'd still encourage you to contact the forum Ford Rep. Yes they'll probably direct you back to the dealer but from reading other posts where they've gotten involved it seems their involvement often helps, somehow inciting better customer service at the local level.

Maybe due to 'HQ level' involvement, maybe due to them advising of your 'airing' on a public forum, maybe it won't help at all; but at this point it really sounds like you need 'corporate' to provide some impetus to the folks you must interface with at the local/regional level.

Paraphrasing you: maybe view it as another step toward 'forcing' Ford to action.

Anyway, good luck.

 

I have a new 2014 Escape with 9,000 miles on it. While driving down the freeway at 70MPH, the engine stalled and I struggled to get the car off the road before being hit from behind. Dropped the car off at Gullo Ford in Conroe, TX on Monday. They are saying they can't duplicate the problem and that there is no fix for it until it stalls out again. They couldn't do anything to repair it because I did not bring them a picture of "which lights were on when the car stalled". I am scared that it will happen again with disastrous results. I asked Adam, the service rep, if he had performed the service order reflected in this string. He basically ignored me and said the service guys know all about everything on the forums. He said the stalling problems are only happening with Explorers, which I know is not true -- at least in this case. Is it possible for someone who is monitoring this forum to contact the dealer directly to try to communicate what this issue really is? And to get the problem repaired? Help!! Thanks.... SB

 

With a response like that from an adviser, I'd head right to the service manager. No excuse when your safety is at stake.

While Ford doesn't own this forum, Ford representatives are assigned to it. Tricia is the U.S. customer service rep and if you send a PM (private message) to her at FordService (no space) with your name, phone number, VIN, mileage, dealer info, and complete description of the problem, she can step in to assist you. She'll also see this post. Let us know how this turns out, SB.

 

I have had this issue for about 2 months now. I tried for 2 weeks to get an appointment at the dealership, but they were "swamped". When I finally as able to get it in, they kept for 4 days and were unable to recreate the issue. I was told over and over, without codes there was nothing they could do. I called back after every subsequent stall issue to describe everything that happened and was told "Be careful" when I said that it stalls/stops in traffic and I don't feel safe.

Despite being a very nice gentleman, he's been of no help and the car isn't safe!!

 

Just called Ford Motor Company and was told even though my 2013 Escape SE is doing all the things in the Recall, they have not included mine in the Recall. I call the ** Flag on this one.

 

Welcome to the forum, jplorenzen!

I’m the Ford Customer Service Representative on this forum, and my name is Tricia. I’ll be happy to look into your engine concern. What’s the current mileage on your Escape?

Tricia

 

Sorry to hear your having issues with your Escape. Like you I had problems with mine too. It's a 2014 . Long story short..(look up my previous post if you wish) the dealer's service rep wasn't willing to help out. Our Escape didn't fall under any recall either. Our problem was with the wiring harness splice .TSP 13-12-12. I went to the top guy at the dealership. Not sure if his title is GM or what. But since it was a family owned he was helpful and got action from Ford. So don't overlook going to the top guy at the dealership. He might not even be aware of your problem and be able to help.

 

LeeAlan0,

I’m glad to learn that your concern was resolved, and thanks for sharing.

I’ll be here if you need anything!

Tricia

 

Message sent via PM to Ford Service.

 

Thanks, jplorenzen.

I replied to your PM, and please check your inbox.

I’ll be here if you need me!

Tricia

 

It has been a while since i posted and its time for an update. My problem seems to have been taken care of after taking my escape to another dealer. My first dealer where i bought my escape had 8 tries to fix and after throwing parts at my car gave up. The second dealer took 2 tries and i think they got it right. Even though my escape was not on the recall list they did the wire harness recall. Please keep in mind that i had told my original dealer that maybe they should look at this because of some of the posts on this forum. Classic response from the service people was "its the internet" and they did nothing. Well if they would of at least tried they would of saved me a lot of frustration and would of kept a future customer. Kudos to the second dealer they were great to deal with, but once the lease is up ford will get this escape back. I have owned 3 fords and this is my last one. Thanks to all the posters on this forum who told there stories and gave me information as pertaining to my problem.

 

Glad to hear from you, cowboy48.

I’m glad that the dealer resolved your concern, and thanks for sharing!

We value our Ford Family members and their feedback. Please private message (PM) your full name, VIN, dealer name, mileage, and best daytime phone number. I’ll get your dealer experience documented.

Tricia

 

My 2013 Escape is also stalling while driving every week and dealer (caguas exressway motors) unable to duplicate / repair. This is very dangerous as it happens in the highway too.

 

First of all, I want to say welcome to the newbies! My name is Tricia, and I’m the U.S. Ford Customer Service rep.

I too have stated having the stalling issue on my 1.6 Liter, 2013 Escape. It does not do it all of the time, the recall only covers 2.0L even though 1.6 Liters are doing the same blasted thing. Mine does it once every 3 days or so, so I know it is going to be virtually impossible for them to diagnose, no check engine light, no code, just starts running rough at lower rpm and stalls out...

Hi guys,

If this happens again, I recommend contacting your dealer to schedule an appointment. Please make sure to let me know as well, and I’ll look into available options to assist.

I have a 2014 SE AWD. Its 6 months old! It started hesitating and acting like a manual that needed to be shifted. The 2nd day it did this I scheduled a service appt. only to have it stall completely later that day. Since I couldn't keep the engine running once I took it out of park, Roadside Assistance had to tow it to the dealer. Like some of you, I was told they couldn't replicate my hesitation and stuttering, but upon a brief check they had found some metal shavings in my transmission fluid...

Let me get this escalated, FirstFord14.

Please private message (PM) your full name, VIN, dealer, mileage, and best contact number. I’ll loop in a customer service manager for your region to assist.

As I was driving home today, my Escape stalled when I stopped at a Red Light. Tried to restart and had no luck, it also continued to try and start on its own when the key was in the on position. Called my Insurance Company and got a free tow to my dealer, Randall Reed Prestige Ford in Garland, Texas...

Crimsom Grace,

I’ll look into this further. what’s the current mileage on your Escape?

TAG, I would like to know also.

Did some digging. Pretty sure we're in the clear.

I went here, and entered my VIN, and it came back saying no recalls. Which is good, and it makes sense.

Recall Notices| Ford, Lincoln & Mercury Owners | Official Ford Owner Site

Hi pazzo,

Jamescape is correct. Use the link provided and plug-in your VIN to see if any recalls apply to your vehicle.

Let me know if you need anything else!

Tricia

 

Is this problem present on 2015s, or was the recall limited to 2013s and 2014s?

 

TAG, I would like to know also.

 

I too have stated having the stalling issue on my 1.6 Liter, 2013 Escape. It does not do it all of the time, the recall only covers 2.0L even though 1.6 Liters are doing the same blasted thing. Mine does it once every 3 days or so, so I know it is going to be virtually impossible for them to diagnose, no check engine light, no code, just starts running rough at lower rpm and stalls out. It is a dangerous situation and I am asking Ford's help with this one. I am going to take it to the dealer but I know for sure they are going to tell me they cant replicate it and I am going to be stuck paying for a blasted rental car while its in the shop.


Please Help

 

I have a 2014 SE AWD. Its 6 months old! It started hesitating and acting like a manual that needed to be shifted. The 2nd day it did this I scheduled a service appt. only to have it stall completely later that day. Since I couldn't keep the engine running once I took it out of park, Roadside Assistance had to tow it to the dealer. Like some of you, I was told they couldn't replicate my hesitation and stuttering, but upon a brief check they had found some metal shavings in my transmission fluid. They took the transmission apart and I was told today that my torque converter was "stuck" in the ON position, causing the exact symptoms I described (see, I'm not some dumb girl...lol) and that it eventually started grinding, leaving the shavings they saw. They've ordered new parts and I'm in a rental for a few more days. This is my first Ford, and my first EVER major car repair. I'm hoping this is not a sign of things to come.

 

My 2013 Escape SE 1.6L Ecoboost Stalled Today

As I was driving home today, my Escape stalled when I stopped at a Red Light. Tried to restart and had no luck, it also continued to try and start on its own when the key was in the on position. Called my Insurance Company and got a free tow to my dealer, Randall Reed Prestige Ford in Garland, Texas. This is where I bought my car and have had all the service/recalls performed. I like the car and have received very good service from the dealer. Just barely got in before closing time and secured my rental car. Thanks for all your sharing and wish me luck this problem gets resolved very soon.

 

Recall on main engine wire harness...even though I did not experience any issues...I did get a recall letter and took it to my Ford Dealership for repair....

 

I have the exact same problem with my 2013 escape SE. It was stalling at red lights and in parking lots so took it to the dealer. They replicated the results right away but then spent the next three months trying to fix it, even had to fly a technician in from headquarters. They ended up replacing the computer which fixed the problem for about a month. The other day I was trying to leave the hospital with my new born baby and the stalling started again. I wasn't going to put my new baby in such a dangerous vehicle so I had to take it back to the dealer and get a rental before leaving the hospital; such an inconvenience. I feel that Ford Canada should recall my vehicle for this malfunction which it seems is quite common. I fed up with my vehicle being in the shop and not in my driveway.

 

Has anyone with a 2015 Escape 1.6L experienced this? The car threw two CEL's, P0011 and P0016. It stalls and shudders like the engine is going to die when you stop the car at a light or stop sign. It does it in both park and drive. Car has been at the dealer for two days. We have owned it for 3 weeks and it only has 1000 miles on it. Any help would be much appreciated. Thanks

Adam

 

I'm experiencing similar issues with my 2013 SE 1.6L. The car is hesitating and stalling, and eventually will cut out. This is very frustrating as I bought the car used with 56,000kms and the warranty runs out in under 2,000kms.

I have booked an appointment with my dealer, and will show them this TCB.

Hopefully one of the Canadian Ford reps on this forum could help me out!!

 

2013 Ford Escape Stalling

Hi There,


I recently bought a used 2013 Ford Escape 1.6 Ecoboost SEL about three weeks ago. The car ran like brand new during my test drive, and that is why I purchased it. The vehicle has around 43,000 miles on it. The week after I bought the car it started stalling. I immediately took it to the dealership and was told "we can't duplicate the problem, there is nothing wrong with the car." I took the car back and it stalled 2 more times. One of the times was when I was in the middle of turning left and was almost rear-ended and side swiped. I took the car back to the dealership again and was told the same thing "nothing is wrong with it." The car stalled again on Sunday, so I took it back to the dealership today. This is the third time in three weeks that my car is at the dealership. I printed this forum and took it to the dealership. I'm hoping they actually fix the problem this time!! I am extremely concerned for my family's safety. I did email the FordService, but haven't heard anything back. I feel like I was sold a lemon and am not sure what to do at this point.


Any help would be greatly appreciated!!!

 

Last week my car started doing exactly this. Sputtering and dying out. It happened a few times. It seems to start fine in the morning when I drop off my wife at work and my daughter at school (about an hour on the road). It happens after the car has been running a while, is cut off, and then it's started again.

We took it to the mechanic yesterday, who had it for hours but couldn't reproduce the problem. I picked it up and, while out running errands today, it happened repeatedly, including as I was turning into traffic! I was able to pull to the curb before it died completely. It basically was at risk of cutting off our entire ride home.

We saw the recall notices for 2013 Ford Escapes. Ours fits all of the criteria, except it's a 1.6 instead of a 2.0. But it looks like most of the recent posts here are 1.6L engines as well. Maybe they have the same wire harness problem, but it takes a little longer to show up? Anyway, we're going to the dealer tomorrow. We have 9 days left in our warranty, but we're 1,000 miles over the mileage. In any case, we're convinced it's related to the recall, so hopefully A) It's an easy fix, and B) Ford will foot the bill.