[jettman32]

The high beam solenoid only unmasks they upper portion of the HID lens, with that system the low beam never turns off when the high beam is engaged. (There is no-solenoid if the vehicle has conventional headlamps).
This means this wouldn't cause the problem, however a bad switch, broken wire or blown fuse would..
Your friend here is a simple cheap voltage meter, check and see if you have power on the low beam pins.
I have seen it happen before where both bulbs on a car go out at the same time, it happened on the neighbor's Tacoma a few months ago.

I have a 2019 Ford Escape SE and the low beams don't work. Lights are good, fuse good, relay good, no voltage on low beams and voltage on high beams(used multimeter). I have worked in electronics for years and don't know how far I should go considering this seems to be a Ford problem considering all the treads(from 2013 up to present with same problem), I have my wife drive with parking lights on and flood lights and for now it's enough but she is not a fan. I don't think I should have to pay $1000.00+ to trouble shoot and let someone else guess and hope they guess right. You would think by now Ford would have stepped in considering it seems to be a manufacturing problem. I'm just stumped and frustrated. Hope I can find some help considering it seems to be such a common problem. Any help is good help. Thanks 👍