Not another safety recall on my 2022 Escape PHEV, anyone else received this new recall? It states that it affects 2020-2024 Escape PHEV vehicles. States: A manufacturing defect in one or more of vehiles high voltage battery cells may cause the cell to develop an internal short circuit. Parts and software are not available just yet. In the event of a high voltage battery cell internal short circuit, one will experience a Stop Safely Now message and warning icon in the instrument cluster. One may also experience a battery thermal venting potentially resulting in a vehicle fire !!!
alayne6mail
Yes, it is a very small percentage that are being recalled.
Stuff happens. We don't know how long before Ford has a fix for you, but I am confident they will return your missing "P" as quickly as they can.
What in that update notice leads you to believe a charging limit was imposed?
I don't think there are any villains here. Samsung delivered some batteries to Ford (and other OEMs) that may have an internal defect. Samsung did not do that intentionally. Ford is likely just as frustrated as the effected Escape PHEV owners and they know it is detrimental to their quality reputation even though they did not design/build the battery.
They are deploying a software update to detect if their is a problem within your battery. If there is, Ford/Samsung will replace it under warranty. I'm not sure what else could be demanded from Ford short of replacing all of the batteries even though most are probably fine. Ford will also likely have some kind of customer satisfaction program to compensate affected owners that are not able to plug in and charge their batteries. I'm betting that if you are patient, Ford will make it right for you.
They are deploying a software update to detect if their is a problem within your battery. If there is, Ford/Samsung will replace it under warranty. I'm not sure what else could be demanded from Ford short of replacing all of the batteries even though most are probably fine. Ford will also likely have some kind of customer satisfaction program to compensate affected owners that are not able to plug in and charge their batteries. I'm betting that if you are patient, Ford will make it right for you.
Have you had the TSBs applied? I had Ford TSB 24-2288 applied and have had no battery drain issues since then and at my snowbird location (3.5 months) I am not able to plug it in.
Your dealer should be able to tell if the software update for TSB 24-2288 has been applied. Just ask them.
Even though my 2023 Escape PHEV is not affected (so far) by this recall this thread has been interesting to follow. Ford (and Samsung) are addressing the problem and the software update is now available that will determine if your battery is defective and requires replacement under warranty. Owners have been able to continue driving their Escapes and the dollars involved by not being able to charge has not resulted in an egregious financial burden.
Only my opinion, but jumping on the band wagon for a class action lawsuit or buyback are wildly premature. Ford will fix this issue if you give them enough time. This is minor compared to what Chevy Bolt owners endured. No, I am not a Ford attorney, just a Ford customer.
Only my opinion, but jumping on the band wagon for a class action lawsuit or buyback are wildly premature. Ford will fix this issue if you give them enough time. This is minor compared to what Chevy Bolt owners endured. No, I am not a Ford attorney, just a Ford customer.
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