Yesterday my Escape lost all audio; turning the volume knob or pressing the power button on the dashboard or via Sync did nothing. No phone, no turn by turn navigation prompts from Waze, etc.. The car's built in GPS also ceased to function (Waze via Android Auto still worked as it used the phone's GPS) and the FordPass showed my car as being still being parked at work instead of at home.
I try soft rebooting Sync several times by holding volume down and next track (the 2 outermost buttons) on the steering for several seconds but it did nothing. So then i turned to Google and found some forum posts for F150s and Broncos with the same issue. The fix is to pull the amplifier's fuse for a few seconds (I slowly counted to five) and pop it back in. Manual, as viewed from my phone, wasn't overly clear how to access the fuses, but Google once again came to rescue. This is a video for the 2020, but it was the same on my 2023.
Here are the manual references:
Fuse box location
Accessing the fuses
Amplifier fuse (#24) location
I try soft rebooting Sync several times by holding volume down and next track (the 2 outermost buttons) on the steering for several seconds but it did nothing. So then i turned to Google and found some forum posts for F150s and Broncos with the same issue. The fix is to pull the amplifier's fuse for a few seconds (I slowly counted to five) and pop it back in. Manual, as viewed from my phone, wasn't overly clear how to access the fuses, but Google once again came to rescue. This is a video for the 2020, but it was the same on my 2023.
Here are the manual references:
Fuse box location
Accessing the fuses
Amplifier fuse (#24) location
