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"Oil change required" from FordPass at 4175 miles

20K views 27 replies 15 participants last post by  fbov  
#1 ·
So FordPass tonight tells me "Urgent - oil change service required.".

Bought it new with 4 miles on it (well, 48 because they had to bring it from another dealership) March 27th. Just turned 4175 miles.

All other posts I could find dealt with it not being reset at an oil change, but I this is 2 months old and no oil changes done.

Wife bought into the lifetime maintenance (which is simply 10k oil changes and tire rotations...). The Maintenance schedule shows every 10,000 miles (as does the coupon book they hope you lose, and only has 10 coupons...), but it also says "*or sooner if indicated by your vehicle's message center".

The message center doesn't say anything (I guess they mean the Information option in the trip screen?). Planned on a trip this weekend, I don't expect it to explode or wear out or die alongside the road, but I guess I need to contact the dealership and find out if FordPass saying this is the same as the message center.

Anyone else ran into this? The car does get driven daily, a few weekend trips of 300 to 600 miles, so I wouldn't expect it to be already telling me it needs changed. My 97 Mark VIII tells me every 3500 miles, but I figure that Ford has gotten it down a little bit in the last 20 years.



 
#2 ·
Apparently I am going to get a message every time I drive it, I started it and ran it to get Torque to get details, and nothing, but I played around with going from park to reverse to drive ana back, and it sent me another message that I am overdue.

As expected, the Oil Life % PID shows 61%:
 
#5 ·
bangster, where is this information shown ? I have a 2017 Titanium and never ran across seeing this anywhere. I see you mentioned you ran "Torque" to get details. I have never seen this on my 17 Titanium, this is nice.

Thanks


Apparently I am going to get a message every time I drive it, I started it and ran it to get Torque to get details, and nothing, but I played around with going from park to reverse to drive ana back, and it sent me another message that I am overdue.

As expected, the Oil Life % PID shows 61%:
 
#27 ·
Torque is neat; I set it up on the C-Max but found it more data than helpful, distracting from driving even worse than the stock dash displays. Conversely, a log of driving data has a lot of uses.
i had it changed three days ago at 5500 miles. I just reset the OLM
When in doubt... DIY reset is one way you know it was done.
10k in the new Fords seems excessive.
It's worse in the new hybrid, because it only counts engine run time. I'm averaging 16.5K miles between changes, but only putting 9,500 miles on the oil. I've attached oil test data, and both times, the oil looked better (1/3 iron level) than what I pulled from the C-Max after half the engine miles. (Note that * indicates oil additives, not wear products)

Data says Ford's OLM got the interval right for those who like a safety margin. For non-hybrids, no more than 10K miles or 12 months.
 

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#4 ·
Bangster - so you're only seeing this message on the app and not on the FE dash? Seems like an app software error...... I'd use the dash as the gold standard and the computer seems to be confirming that since you are at 61%.

I'm also only at 4K but the light reading I've done on OLM it does not appear straight 10k service may also be right. In some cases based on driving habits the computer might say to change earlier.
 
#6 ·
Torque is an OBD-II app on my Android cell phone. I have a bluetooth OBD-II adapter plugged in and connect to it. I manually added a few of the gauge sources like the tire PSI and the oil life monitor from posts on other Ford and Ecoboost forums.

Torque and the Bluetooth adapter saved me a lot with my older OBD-II cars, and it does so much more with my FE. I am trying to figure out how to best juggle configs and gauge setups amongst them all. Readiness monitors, datalogging O2 and misfire count are what I use it most for.
 
#7 ·
Thanks ! Really nice. Might be something I start researching and looking into. Thank You


Editing cause I noticed something.
The adapter and App cost only about $20 or so if Im reading and seeing youtube videos correct ? Thats all to have all these features ? Definitly going to get this after the weekend. I'm seeing videos so I guess it's ok to leave in all the time ? I mean at least while Im driving it for a trip or something, not permanently. This neat and well worth it If Im seeing it right. Adapter for about $15 and the App for $5.... Nice, man thanks so much for the information...
 
#8 ·
How did we ever keep track of our oil change intervals and tire pressure before the age of technology???
 
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#14 ·
Back in the day of minor and major tune-ups, points, and distributor caps and valve adjustments, we changed our oil once a year whether it needed it or not...
 
#9 ·
It isn't a matter of me keeping track of it, that was and still is easy. Even without using the included scheduled maintenance book. I think changing the oil is easy and couldn't conceive of letting someone else do it. But they have "Optional" lifetime maintenance for an excessive amount, and wife wanted it, so I will not change the oil or rotate tires on it. Ever. I will do air filter, cabin air filter, etc, but I don't think this thing will last long enough to justify the price of the lifetime maintenance program, but it really isn't mine.

before:
every 5k I changed the oil
25-50-70-100k(repeat as needed) air filter maybe fuel filter
30-60-90-120-150-180-210-240-270-300k transmission fluid, filter every 150k

I just performed the 60th oil change on my 2000 Grand Marquis. I just did the 10th transmission fluid change (12 quarts each!). I am not adverse to maintenance and know that is how stuff lasts, even if transmission fluid seemed excessive.
 
#10 ·
Hopefully they don't let the dealership plug their desired oil change interval into the Ford Pass App, they'd put in 3,000 intervals. I'd go to the Ford Pass Support page and let them know your concerns: https://www.fordpass.com/en_us/support.html
 
#11 ·
I had not successfully gotten a Vehicle Health Report before. It said one was available, but it never would do more than spinning cursor. I finally just kept trying from posts from the Vehicle Health Report thread and got one, and it shows 0% life.

Of course it happens on Memorial Day weekend. Of course they have a stipulation that maintenance be done within 500 miles of first indicator it is needed. Looks like I will get the Grand Marquis over the 310,000 mile threshold, and leave this pile sitting until it can be taken in on Monday, and let my wife haggle over the nuances of the maintenance for life.

If it was closer to 10,000 miles I would have been more proactive, but at 4175 miles on a Friday evening before a long weekend, someone is out to get me.

 
#12 ·
My whole life I changed oil at 3K intervals in all my cars. 10k in the new Fords seems excessive. My daughter brought her FESE home from ATL this weekend and the VHR said 49% remaining so I changed it for as not sure when I'll see the car next. It was pretty black. Oil change seems like cheap insurance.
 
#17 ·
And...looking at the Vehicle Health Report now...it shows 59% remaining, just like the scan tool.

I guess we can use the appointment to:
  • Why did it say 0%?
  • Why did it misfire every time I tried to pass on the interstate?
  • Why does the center console not stay open?
  • Why is the drivers door mirror trim 1/2 in from a pillar?

I don't want them to change the oil unless it is needed, I don't want the oil life monitor reset, I guess it is a chance to spend more quality time there. I am going to be that person with the list, every time we get the car back they don't reset the autolamp (and my wife never remembers to turn them on, every car we have owned in the last 20 years has autolamp), they leave the AC on max (again, wife can't explain why she gets back and her hands are numb), and they do something to always make the radio start on AM static.

 
#19 ·
I have a variety of very cheap, direct from Hong Kong, OBD-II adapters. I had a few for a few years that didn't work on my 00 Grand Marquis or 97 Mark VIII, but worked on other newer cars like a, 08 Corolla and a 11 Jeep, and it works in this car, so I leave it in at all times.

Last few OBD-II adapters I got were 2.50 a piece, look small enough to plug in and still close the cover (so they can be left in), but I pushed in the connector since the OBD-II adapter has a finger that grabs so a larger one fits. I don't know about any of them supporting the other speed bus, I am going to see if I can mod one of them and see, however the really small ones have the pins directly connected to the board, I don't see a way to break out the wire for the different bus.

I manually added oil life, and I manually added the TPMS reporting of the tire pressures. In the custom PIDs there are some Ford ones, that when you add them, add the tire pressures as well, however I didn't see them because they use the word "Tyre" for tire and I searched for Tire...The formula I got from a post on another site (same one for oil life remaining) but I think I get identical readings.

Here is the line from the CSV I created to import on my phone:
Name - oil life remaining
ShortName - oil life remain
ModeAndPID - 22054b
Equation - A
Min Value - 0
Max Value - 100
Units - %
Header - 7e0
Scale - 1
 
#22 ·
Keep in mind that millage alone is not a very good indicator of when to change the oil.
Also when was you build date, oil should be changed once a year regardless of millage.

The IOLM takes other measurements in calculating reaming oil life, for example a lot of cold starts with short trips will decrement the life remaining faster vs long trips. 10k miles is the maximum you will get under normal driving conditions.
 
#23 ·
I scheduled an appointment to look at the issue with frequently getting told in FordPass and Vehicle Health Report that I as 0%, I also told them I don't think it needs an oil change, I want the issue with reporting fixed.

They scheduled it as an oil change, sigh, so they are changing the oil. I was very clear on this, and even the Vehicle Health Report says not go by what it says (then what is it really?).

If they were to look at the list of gripes, including the false reports from FordPass, they need the car 5 days, so not happening today, not until a Monday, as a travelling 5 deep in a Mark VIII isn't my ideal travel setup, I will say that the FE is a better highway vehicle with a full load than my Mark VIII.
 
#24 ·
That will all depend on if you are in the front seat or rear seat of the Mark VIII. The Mark front seat is more comfortable then my escape front seat. But I would never want to sit in the rear of the Mark, at least not as an adult. LOL
 
#25 ·
Hmm, I figured they would use white label products, but it got an FL-910S filter and 5 quarts of XO-5W20-QSP (semi-synthetic)...or so the tickets says. I am skeptical they cracked open 5 quart bottles of oil, and...I haven't dug around to find the filter. I planned on marking the filter to be sure they change it, I don't trust this place.

I could take a sample from a hand print left on the door, but it seems to be dirty oil, so probably not even from mine, as it was the color of honey after only 4500 miles.
 
#26 ·
The real answer to oil change intervals is getting the oil tested . Every car owner should be aware that your oil can be analyzed to tell them the real required change interval. For more information and the sampling kits, talk to an Amsoil retail guy. My 2017 has a 5k miles reminder. The last test I had told me that the 9300 miles was really marginal, thus I will do a change and analysis at 5k. I have done this with my Toyota Camry for 18 years and each test says that 10k is for for it. However my Corvette, really wants a change at 5k. I only use pure synthetic in cars and motorcycles.
 
#28 ·
The real answer to oil change intervals is getting the oil tested ....
... told me that the 9300 miles was really marginal ... my Corvette, really wants a change at 5k....
Good timing! If not off-topic, what where the criteria for these intervals?

Worst I've seen is a lot of fuel in the oil (run mode-related, I'm not getting the crankcase hot), and low TBN in the C-Max. Escape is driven longer distances, so should read >0.5% fuel.