[Batman1980]

I called up the Ford Customer Relationship Center along with my local Ford Dealership Service Department yesterday to inquire about this matter. I was told by the both of them that at this point it is only an advanced notification, they are still working on a preventative fix, and they are not expecting to begin inspection and repairs on this until this coming Autumn. I am not impressed by their slowness to react.

 

[jpohlman]

They are already doing inspections and repairs for this, they are not going to call you and say "bring it in" since this is just a CSP not a recall. The problem now is not enough door shells are in stock.
There are a few OEM parts websites that give a warning about low stock, Tasca is showing a grand total of one (1) available, a few others are showing "may take up to 14 days.

 

[1434klmc]

Can anyone post an image of the check and weld on the driver door so I can check mine as well? Thanks!

Besides the welds shown in the video, there are spot welds partially hidden by the weather seal. On mine, they were the first to show signs of failure, the others looked perfect. By catching the problem early, large head pop rivets worked at fixing the problem. I used 3 under the weather seal and 5 on the inner door face. The passenger door can also fail if it sees as much use as the drivers door.

 

[Batman1980]

I called up my local Ford Dealership this morning to make a service appointment to address the endless amount of problems that I am experiencing with my Escape. My Service Advisor informed me that CSP 23B56 is still an advanced notification at this point, and they are not providing this service yet, unless the Customer is experiencing problems with their front doors, which I am not.

 

[jpohlman]

Besides the welds shown in the video, there are spot welds partially hidden by the weather seal. On mine, they were the first to show signs of failure, the others looked perfect. By catching the problem early, large head pop rivets worked at fixing the problem. I used 3 under the weather seal and 5 on the inner door face. The passenger door can also fail if it sees as much use as the drivers door.
View attachment 84953

In reality replacing the spot welds with stainless steel rivets would probably be a faster and quicker fix for Ford if there hasn't been a complete failure. When a body shop orders a used door from a parts yard they either order it complete or just the shell, it's not unusual for the shell to be completely striped out brackets and all. They usually just move components over and anything that was spot welded before is riveted back in place.

 

[Batman1980]

My Service Advisor is telling me the fourth quarter of this year now for CSP 23B56.

 

[leonhoganpenske]

I have holes in those spots in the door and the dealer won't do anything till they have a fix out, I removed the door frame bolt and pushed the assembly into the door. my window works fine.

 

[Batman1980]

I have holes in those spots in the door and the dealer won't do anything till they have a fix out, I removed the door frame bolt and pushed the assembly into the door. my window works fine.

Try another Dealership. My Service Advisor told me they could still fix this problem under warranty, even though the CSP hasn't officially started yet.

 

[MysticRob]

I posted this elsewhere in this forum, but I have a broken spot-weld under the door seal. I completed the NHTSA complaint form and suggest anyone else that finds the problem do the same. No telling how common this might be over time, but the more people are aware of it, the easier it might be to get a general recall started on this once people are out of warranty.

Report a Safety Problem | NHTSA

File a complaint with NHTSA if you experienced a vehicle, tire, car seat or equipment safety problem that could be a safety defect.

www.nhtsa.gov

 

[jpohlman]

There's already a CSP on this which means its an out of warranty covered repair, just like getting the power window switches replaced for the chrome peeling.
NHTSA has already looked at this.

 

[MysticRob]

There's already a CSP on this which means its an out of warranty covered repair, just like getting the power window switches replaced for the chrome peeling.
NHTSA has already looked at this.

https://www.ford.com/support/how-tos/recall/recalls-and-faqs/is-my-vehicle-included-in-a-customer-satisfaction-program/

"These programs have time and mileage limitations, and they do expire."

I recommend filling out the form any time anyone has a problem, warranty coverage or not.

 

[jpohlman]

Just like a warranty or extended warranty expires, a CSP expires or has limits.
There are also some NHTSA safety recalls that expire after x number of years as well as NHTSA recalls that come out for 10-15 year old vehicles (examples being GMC 2010-2017 headlight compliance or Kia/Hyundai's fire risk for potential of a corroded brake line leaking on the exhaust being one, that one btw is/was remediated with a deflector, not the brake line being replaced).

 

[MysticRob]

Just like a warranty or extended warranty expires, a CSP expires or has limits.
There are also some NHTSA safety recalls that expire after x number of years as well as NHTSA recalls that come out for 10-15 year old vehicles (examples being GMC 2010-2017 headlight compliance or Kia/Hyundai's fire risk for potential of a corroded brake line leaking on the exhaust being one, that one btw is/was remediated with a deflector, not the brake line being replaced).

Sure, not arguing any fact, just saying it helps to report every problem no matter what. Hold the manufacturers accountable, no matter what.

 

[Wilyspike]

Is this what the repair looks like?

 

[Salkin]

Is this what the repair looks like?

If that is the Ford's fix... that's not acceptable. It's ugly. I don't even know how structurally sound. I hope I don't get that fix. If mine needs a repair, I would wait till the the entire door check-arm falls off so they have to replace the door.

 

[Wilyspike]

I was told that way before the CSP thus was the NO cost to the customer fix. If they wanted it welded they would have to pay, seems like when still in warranty that is BS! Also got my letter about it and was told by the dealer that when a fix and parts are available it should be fixed that way.

 

[JulieBG]

I got a letter dated may 2024 yesterday regarding CSP 23B56. I took it to my dealer who first told me they didn't have an on-site welder certified to do the repair. Then when I picked up the car, they told me they had ordered the parts and would call to schedule repairs, which could be done on site, when parts arrived. That's all good. But my question is - beside an occasional "crack" sound like a rock hitting a window but coming from the front doors (both sides), what happens when the welds fail. Are there safety issues if one is driving and a weld fails? Should I be concerned if there was uncertainty about the skill level of the repair person to do the welding?

 

[MysticRob]

...what happens when the welds fail. Are there safety issues if one is driving and a weld fails? Should I be concerned if there was uncertainty about the skill level of the repair person to do the welding?

I've read multiple posts about door-operation problems like windows not rolling down (or up?) correctly, other mechanical/electrical issues, clearance issues with b-pillars, etc. Will the door fly open and expel the driver? No.
I have similar window and clearance issues and have only 1 spot weld currently popped (no telling what else is warped). I'd be very surprised if there's any welding involved in any Ford-approved fix ever, and think the SA is just clueless. Assemblies are just typically kitted to repair, or just replaced, as it's easier and cheaper.

"Ford dealerships will inspect the door check arm welds for any damage and will add a rivet plate to reinforce the existing door check arm, or the entire Escape front door will be replaced."

 

[JulieBG]

Thanks, that is helpful and somewhat reassuring about safety at least.

 

[MysticRob]

Thanks, that is helpful and somewhat reassuring about safety at least.

Good rule of thumb, if it's safety related, then it'll be a recall, not a CSP.

BTW, it's always much more convenient for you to simply call the dealership service department (ask for a Service Advisor) and tell them about whatever CSP/Recall notice you've received so they can educate themselves and prepare to have everything onsite and ready for the eventual repair (possibly including a loaner vehicle). Then at that point they'll call you to schedule a date/time to drop the vehicle off to begin the repair.