[derek]

Huge props to everyone passing info along in this thread! Just corroborating with my experience below.

Back when I first posted (Jan 19) I took my Escape in to ask about the issue and to get an appointment for a fix. Initially I also got a little pushback on the issue until I pulled up this thread and played the videos posted here at full volume insisting I've got the EXACT same noise. I received a call from my Ford Service Center today saying there was no update/fix just yet. She apologized and suggested we make an appointment for sometime early March. I'll update if I hear anything new.

Call me a sucker but I believe Ford when they say the issue isn't doing any damage. The noise is definitely loud and unnerving to hear, but I trust they'll get it fixed up properly soon enough.

Love the car other than this issue!

 

[Jacob Evans]

I have the exact same issue and I had taken it to a local dealer where they printed out the SSM for me and I also had the dealer I purchased it from give me the same info that they are still waiting on a repair from Ford. I hope they will have a solution soon.

. Here is a link for what mine sounds like.

 

[madmatt]

Glad I stumbled onto this forum, my 2020 titanium hybrid is exhibiting this issue and they stated it’s the motor mounts. They have already ordered the replacements and I have it scheduled for service on Feb 19th, guess we’ll see if that resolves it. I’ll bring this TSB up to them since there doesn’t seem to be a resolution.

 

[invader]

Glad I stumbled onto this forum, my 2020 titanium hybrid is exhibiting this issue and they stated it’s the motor mounts. They have already ordered the replacements and I have it scheduled for service on Feb 19th, guess we’ll see if that resolves it. I’ll bring this TSB up to them since there doesn’t seem to be a resolution.

Better show them the SSM before they start replacing any motor mounts which won't help at all.

 

[madmatt]

Better show them the SSM before they start replacing any motor mounts which won't help at all.

I think I’ll call them Monday

 

[Franks]

Let us know what happens!!

 

[madmatt]

Let us know what happens!!

Absolutely.

 

[invader]

I think I’ll call them Monday

I'd be surprised if it was as simple as a driver's side transmission mount, but I'm starting to see how that could be emitting such a high frequency racket. It will be interesting to see if they already found it as such. Any replacement mount(s) would have to be the revised one(s), as per SSM... This noise was in fact not present with previous generations' Escape Hybrids.

 

[madmatt]

I'd be surprised if it was as simple as a driver's side transmission mount, but I'm starting to see how that could be emitting such a high frequency racket. It will be interesting to see if they already found it as such. Any replacement mount(s) would have to be the revised one(s), as per SSM... This noise was in fact not present with previous generations' Escape Hybrids.

The sound I hear is is more like plastic hitting or rattling on something. I do have some higher frequency hearing loss, so maybe I don’t hear it. It doesn’t seem to affect driving at all. The non-hybrid I drove while they looked at it was a rougher drive than mine.

 

[tclemmer]

Just here to say, mine makes the same noise. goes away after a bit, but can come back. Will watch this thread before talking to dealer.

 

[madmatt]

http://imgur.com/a/errFqga

You can somewhat hear the sound in this video.

 

[invader]

http://imgur.com/a/errFqga

You can somewhat hear the sound in this video.

I can hear it well... It would be loudest at the transmission, and it does not sound like a motor mount. I haven't had a chance to listen to my sister's 2020 Escape Hybrid Titanium. She hasn't noticed but she's half deaf.

 

[madmatt]

I can hear it well... It would be loudest at the transmission, and it does not sound like a motor mount... I haven't had a chance to listen to my sister's 2020 Escape Hybrid Titanium. She hasn't noticed but she's half deaf.

If we didn’t have 9 inches of snow I’d go out and focus on the transmission area

 

[madmatt]

I think I’m going to have to schedule a meeting with the dealership manager as well. After looking over things and trying to do my own research, it seems like my engine is at least missing the cover

 

[wiz043]

I wonder if the cover muffles the noise somewhat?
Do others with this noise have covers? I think I read somewhere that they were not fitted to this model.

 

[madmatt]

I wonder if the cover muffles the noise somewhat?
Do others with this noise have covers? I think I read somewhere that they were not fitted to this model.

Do you have an engine cover in gas variant?

I just opened the hood in my week old gas only Escape and don't see an engine cover. Is this present in yours?

www.fordescape.org

Guess the dealership probably took the one from mine for someone else

 

[arogersnc]

I bought this vehicle new with 18 miles on it in November of 2020. The example of the noise is in the attached videos. It began after the first few weeks of owning the car and has progressively gotten worse. Took it two separate dealerships. Both said "Ford was aware" but there was no fix as of now. I contacted ford corporate and said I did not want to be driving around a brand new vehicle sounding like this. The only possible solution that Ford gave me was a buy-back request.... which was declined. So basically I have a brand new vehicle that sounds like a 1980 pinto. Any suggestions?

Example 1
Example 2

 

[GHinWI]

there’s a thread about it in the engine section. it’s a known thing and we’re waiting for the fix—dunno what else to say.

 

[romi]

I bought this vehicle new with 18 miles on it in November of 2020. The example of the noise is in the attached videos. It began after the first few weeks of owning the car and has progressively gotten worse. Took it two separate dealerships. Both said "Ford was aware" but there was no fix as of now. I contacted ford corporate and said I did not want to be driving around a brand new vehicle sounding like this. The only possible solution that Ford gave me was a buy-back request.... which was declined. So basically I have a brand new vehicle that sounds like a 1980 pinto. Any suggestions?

Example 1
Example 2

Follow this thread Marbles in the motor? and look for SSM 49411: 2020 Escape -HF45 Transmission -Rattle Noise On Cold Start.
Think you can drive the car and if it gets warm outside (like more than 59 degrees Fahrenheit) sound is not present or much faded somehow.

 

[arogersnc]

I don't know about you guys, but this noise on my Titanium Hybrid is LOUD. Like, you can hear it from inside the house while the car is warming up outside. I took it in and got the same SSM 49411 bulletin that says a fix is (was) expected in January. This is just really disappointing. The rest of the car seems great (so far).

YES YES YES, mine is doing the exact same thing. I can hear the noise from INSIDE my house and when I set in a drive-thru, its so loud that people look at me like ????