Our 2017 Escape was a lease return that we purchased two years ago. In the spring 2021 our vehicle was exhibiting cutting out under throttle so we scheduled an appointment with the dealer who was busy and we had to wait three weeks to get an appointment. With just under 60,000 miles we stopped driving it for several weeks before the appointment to preserve the warranty coverage, then it turned out to be out of 5 year warranty by 5-6 weeks. That was in June and our appointment was in early July. It is now nearly the end of September and we still don't have our Escape back. The diagnosis was the coolant leaking into the cylinder requiring block replacement.
With it just barely being out of warranty we were looking at a long block replacement of $7,000 cost so I contacted Ford corporate. After a few weeks of being shuttled around, I finally got a competent person and we agreed to a short block replacement with Ford covering most of the cost and we have to pay about $2,000. Now we keep getting twice weekly updates from Ford corporate that the dealer needs this part or that part still that didn't come in. It has been more than 3 months that we haven't been driving our vehicle (while paying insurance and SirusXM)... we have my Ford Focus (which also has the bad dry clutch transmission) but it hasn't been ideal for our family to keep traveling and cramming into the Focus and hauling my son's mountain bike to races.
Definitely at the end of our patience as we got word today that they now need to order a fuel pump that will 'hopefully' come by Monday... I can't figure out if the dealership is incompetent or if Ford can't managing to ship and identify the needed parts in this replacement. The Focus and now Escape were our first Ford vehicles after being a life-long GM owner; we decided to give Ford a chance because they were more technically appealing. I think we are done with Ford.
With it just barely being out of warranty we were looking at a long block replacement of $7,000 cost so I contacted Ford corporate. After a few weeks of being shuttled around, I finally got a competent person and we agreed to a short block replacement with Ford covering most of the cost and we have to pay about $2,000. Now we keep getting twice weekly updates from Ford corporate that the dealer needs this part or that part still that didn't come in. It has been more than 3 months that we haven't been driving our vehicle (while paying insurance and SirusXM)... we have my Ford Focus (which also has the bad dry clutch transmission) but it hasn't been ideal for our family to keep traveling and cramming into the Focus and hauling my son's mountain bike to races.
Definitely at the end of our patience as we got word today that they now need to order a fuel pump that will 'hopefully' come by Monday... I can't figure out if the dealership is incompetent or if Ford can't managing to ship and identify the needed parts in this replacement. The Focus and now Escape were our first Ford vehicles after being a life-long GM owner; we decided to give Ford a chance because they were more technically appealing. I think we are done with Ford.
